Customer Service Advisor Homeworking Uk Based Only

2 weeks ago

Sidcup, Greater London, United Kingdom Blue Arrow Full time

Customer Service Advisor - Customer Services Centre - UK BASED ONLY

Contract:
Permanent

Hours: 35 hours per week, scheduled between 8am - 6pm, Monday - Friday

Homeworking

Salary:
London - £22,916 pa

Outside London - £21,840 pa

broadband with a minimum 30Mbps download and 10Mbps upload required


Start date: 13th March 2023

Training:

There will be 5 weeks of mandatory training via Microsoft Teams ( please note in the first 4 weeks of training no holiday is authorised due to the nature of the training)
Interviews Tuesday 7th February to Friday 10th February

Please note:

If successful at telephone interview stage, you will be invited to an online assessment in the afternoon on the same day, so you will potentially need to be available for the whole day on your selected interview date.

Start date: 13th March 2023

Training:
There will be 5 weeks of mandatory training via Microsoft Teams

Please read the whole advert before applying, so you know the full expectations of our homeworking contracts.

Do you love helping people?

Are you passionate about delivering excellent customer service?

Do you want to work for an organisation that really makes a difference?

The Customer Service Centre alone receives circa 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities.

We're looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time.

To be successful you'll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge? If you are, then you sound perfect for our team

The Role:

  • Dealing with a range of enquires which could include maintenance repairs new and existing, housing management, account information such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.
  • Provide accurate and appropriate information to the enquiry.
  • Keeping confidential record of customer interaction, transactions comments and complaints, using the tools provided
  • Comply with company policy and procedures and advocate the company Values.
  • Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.
  • Play an active role towards departmental KPI's and company objectives.

Skills:

  • Clear communication skills both written and verbal
  • Excellent listening skills.
  • Remain resilient and focused while handling difficult conversations.
  • Be able to work in a fastpaced environment and under pressure.
  • Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.
  • Able to use positive and empathic language to influence both internal and external stakeholders.
  • Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.
  • Responsible for your own time management and adhering to schedule.
  • Target driven to achieve your individual KPI's and objectives
  • Be responsible for your own learning (seeking advice, support, help and guidance when required

Our recruitment process:

Stage 2:

If successful from the telephone interview, you will be invited to a 60-minute online assessment between the hours of 1pm to 5pm on the same day as your telephone assessment.

The interview will include; Questions, an IT assessment, and a Scenario.

You will need to have a quiet space for the duration of the interview and be prepared with a Microsoft teams.


Homeworking contracts:
This advert is for a full time, homeworking role. We will supply you with a laptop, monitor, keyboard, mouse, and headset.

You will be asked to collect this equipment from one of our offices a few days before the start date.

Office options are; Sidcup in Kent, Stratford in London or Trafford in Manchester. You will need to have a quiet suitable workspace with a desk and a chair. You will also be responsible for providing reliable broadband with a minimum 30Mbps download and 10Mbps upload. We will ask for proof of your broadband speed and home set up if offered the role.

Although this is a homeworking contract, you may be required to attend the Sidcup office for training and meetings purposes (on an ad-hoc basis).


  • The customer service directorate are contracted to work between the hours of 8am8pm but the shifts are currently scheduled as required between 8am6pm.

  • Service Advisor

    2 weeks ago

    Sidcup, Greater London, United Kingdom Prima Ardelle > Motor & Automotive > South East Full time

    ARE YOU AN EXPERIENCED SERVICE ADVISOR?EXCITING OPPORTUNITY WITHIN A MAIN LEADING CAR DEALERSHIPCOMPETITIVE BASIC UPTO £28,000 DOE £36,000 OTEMy client is a main dealer who has showrooms accross North Kent and Medway is seeking a Service Advisor to join their existing team within their busy Service Department. Don't miss out on this one, interviews are...

  • Service Advisor

    2 weeks ago

    Sidcup, Greater London, United Kingdom Prima Ardelle Associates Full time

    ARE YOU AN EXPERIENCED SERVICE ADVISOR LOOKING FOR A NEW OPPORTUNITY?EXCITING OPPORTUNITY WITHIN A LEADING CAR DEALERSHIPCOMPETITIVE BASIC SALARY £26-28,000 D.O.E PLUS BONUSMy client a main dealer who provides excellent further career progression is seeking a Service Advisor to join their existing team within their busy Service Department. Don't miss out on...

  • Senior Service Advisor

    2 weeks ago

    Sidcup, Greater London, United Kingdom Prima Ardelle Associates Full time

    ARE YOU AN EXPERIENCED SERVICE ADVISOR LOOKING FOR THE NEXT STEP OR ALREADY A SENIOR SERVICE ADVISOR? EXCITING OPPORTUNITY WITHIN A LEADING CAR DEALERSHIPCOMPETITIVE BASIC SALARY TO £30,000 DOE £40,000 OTEMy client a main dealer who provides excellent further career progression is seeking aSenior Service Advisor / Assistant Service Manager to join their...

  • Trainee Service Advisor

    2 weeks ago

    Sidcup, Greater London, United Kingdom Prima Ardelle Associates Full time

    ARE YOU LOOKING TO BECOME A SERVICE ADVISOR - RARE OPPORTUNITY FOR SOMEONE TO TRAIN? EXCITING OPPORTUNITY WITHIN A LEADING CAR DEALERSHIPBASIC SALARY £20-24,000 D.O.E PLUS BONUS £26,000 OTEMy client a main dealer who provides excellent further career progression is seeking a Trainee Service Advisor to join their existing team within their busy Service...

  • Apprentice Bmw Parts Advisor

    2 weeks ago

    Sidcup, Greater London, United Kingdom Stephen James (Automotive) Ltd Full time

    BMW Aftersales Customer Service (Parts Advisor) Apprenticeship - Stephen James BMW RuxleyWe are currently recruiting for an Aftersales Customer Service (Parts Advisor) Apprentice at Stephen James BMW Ruxley. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.You...

  • Early Intervention Officer

    2 weeks ago

    Sidcup, Greater London, United Kingdom Blue Arrow Full time

    Early Intervention Officer (Income Managment) - Location: Homeworking - Fixed term contract / secondment till March 2024Salary:Inside London - £24,212 per annumOutside London - £22,000 per annumWorking & Operational Hours:35 Hours per week, current shifts are 9-5 or 10-6 but the department are contract to 8am - 8pmMandatory Training:This is a homeworking...

  • Customer Service Assistant Apprentice

    2 weeks ago

    Sidcup, Greater London, United Kingdom SEAT Apprenticeships Full time

    At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.We are looking for enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their...

  • Customer Service and Sales Administrator

    2 weeks ago

    Sidcup, Greater London, United Kingdom CameraMatics Full time

    Job Summary:About CameraMatics:CameraMatics leverages Digital, IoT, and AI technologies to transform vehicle fleet and mobile workforce operations. Our cloud platform digitizes and automates manual processes, enhancing collaboration for remote and mobile teams. Our solutions empower fleet managers and mobile workers by providing real-time insights and...

  • Freezer Operative Dayshift

    2 weeks ago

    Sidcup, Greater London, United Kingdom JJ Food Service Full time

    Freezer Operative - DayshiftCome and join our friendly warehouse team where we can offer you a permanent contract, all the training you need and great opportunities for progress - you just need to bring a positive attitude.Salary: £24,000.00 per annumWe are looking for applicants who have:Experience in a similar role Excellent people skills, as well as...

  • Customer Service Assistant

    2 weeks ago

    Sidcup, Greater London, United Kingdom Inspire Community Trust Full time

    Job Context:Inspire is a major provider of quality health and social care services for older people and people with disabilities, in the London Borough of Bexley and neighbouring boroughs. The Customer Services Assistant needs to be empathic and timely in approach and will be required to adapt their skills and knowledge to respond to the changing needs of...

  • Service Desk Apprentice

    2 weeks ago

    Sidcup, Greater London, United Kingdom Daisy Communications Full time

    Company DescriptionJoin the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new...

  • Service Desk Apprentice

    2 weeks ago

    Sidcup, Greater London, United Kingdom Daisy Communications Full time

    Job DescriptionSalary: £15,000 starting salaryLocation: Sidcup officeWorking Hours: 37.5 hours per week (Occasional weekend and late-night work required)As a Service Desk Apprentice your role is to support the company's customer base with faults and changes to their communications setup.ResponsibilitiesTaking calls & creating tickets on the CRM...

  • Temporary Production Operative Uk

    2 weeks ago

    Sidcup, Greater London, United Kingdom CameraMatics Full time

    About CameraMaticsWe are a fast growing start-up with an award-winning SaaS solution for fleet and driver risk management.CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world.We provide a service based on camera technology, vision systems, AI,...

  • Customer Assistant

    2 weeks ago

    Sidcup, Greater London, United Kingdom M&S Full time

    SummaryCustomer Assistant - In Store Bakery (Specialist Role) - Flexible - Sidcup - New Store OpeningFlexible working pattern to be discussed during the interview stage. Flexibility can range from 5am starts to 10.30pm finishes.All the detailsIn Store Bakery - Specialist Role, in our exciting new Sidcup store.Flexible working pattern to be discussed during...

  • Service Manager

    2 weeks ago

    Sidcup, Greater London, United Kingdom Rydon Group Full time

    We are looking for a Hard FM Service Manager/experienced Supervisor to join our team at Sidcup based NHS repairs and maintenance.The role involves managing a team of skilled trade operatives for planned, preventative, and responsive maintenance.Rydon Maintenance, part of the Rydon Group, offers facilities management services to healthcare and housing...

  • Service Desk Apprentice

    2 weeks ago

    Sidcup, Greater London, United Kingdom Daisy Communications Limited Full time

    Responsibilities Taking calls & creating tickets on the CRM system Providing guidance to the company's customers and resolving Tier 1 Fault Tickets Programming routers ready for the company's customers Working on fault tickets Fault identification Learning and developing skills in IT and Telecoms Monitoring mailboxes Analysing and interpreting data...

  • Optical Assistant

    2 weeks ago

    Sidcup, Greater London, United Kingdom Specsavers Full time

    Experienced Optical AssistantLocation: SidcupSalary: Depending on experience, Plus Store BonusWorking hours: Full and Part Time - 3 full days minExperience level: Previous Optical experience is essential for this roleJoin our team as an Optical Assistant, and you'll discover why at Specsavers, we pride ourselves on providing the foundation for exciting,...

  • Care Supervisor

    2 weeks ago

    Sidcup, Greater London, United Kingdom McCarthy & Stone Full time

    McCarthy Stone are looking for a Care Supervisor to join the team at our Retirement Living Plus development, Sydney Court in Sidcup. Sydney Court was built in 2017 and consists of 50 apartments designed for the over 70's in mind that may or may not need care.Hourly rate: £13.82 day shift rate and £11.28 night shift rate per hour, plus receive an extra £1...

  • car sales executive

    2 weeks ago

    Sidcup, Greater London, United Kingdom Prima Ardelle Associates Full time

    ARE YOU AN EXPERIENCED CAR SALES EXECUTIVE WITH A STABLE CAREER BACKGROUND? CHANCE TO WORK FOR A BUSY HOT BRAND IN A LOVELY DEALERSHIP IN BROMLEY FANTASTIC PACKAGE - BASIC DOE WITH REALISTIC OTE IN EXCESS OF £50,000 + CAR My client, a popular main dealer in Sidcup is looking for an experienced and motivated Car Sales Executive to join their team. Great...

  • Service Charge Officer

    2 weeks ago

    Sidcup, Greater London, United Kingdom Braundton Consulting Limited Full time

    Fixed term contract until September 2023Our client is looking for a Service Charge Lead to join our passionate Service Charge Team.As a Service Charge Lead you will be part of a team that sets service charges for around 80,000 homes.You will manage a portfolio of around 7,000 homes, calculating the relevant service charges and undertaking regular expenditure...