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Service Desk Analyst

4 months ago

Sidcup, United Kingdom Braundton Consulting Limited Full time

**Job description** A great opportunity has arisen for an experienced Service Desk Analyst with strong Service Desk experience. Our client is looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over theirwork.

You will join a large knowledgeable team who are passionate about technology and providing a first-class service to our users.

**The Service Desk Analyst will**:

- Strengthen the bond with the Service Delivery Teams - jointly taking a daily, holistic view of how to meet end user requirements and associated SLAs, KPIs and metrics
- Accurately document all pertinent end user information, including name, department, contact information and nature of contact
- Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner
- Work collaboratively with other team members
- Demonstrate strong interpersonal skills across a multitude of functions within the business
- Demonstrate exceptional customer service in day to day work with those internal to the business
- Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices.

**Skills and Experience**:

- Knowledge of Microsoft products, including but not limited to Windows 10, MS Teams, and TeamViewer
- Understanding of telephony, including mobile devices and within Microsoft Teams
- Good understanding of Active Directory and admin responsibilities with user accounts
- Excellent organisational skills, including the prioritisation of workload
- Ability to explain technical issues to those with non-technical backgrounds
- Previous experience in a customer-facing role
- Excellent problem-solving skills, with a focus on providing exceptional customer service
- Excellent written, oral English, with the ability to advise, and inform in a consultative manner.

**Hours 9-5pm Monday to Friday.**

Braundton Recruitment is a Recruitment Agency working on behalf of this client.