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Accommodation Services Team Leader

2 months ago

Sidcup, Greater London, United Kingdom Morrisons Full time

We're seeking a seasoned Team Leader to spearhead our Service teams and drive performance excellence for our customers.

As a visible presence across all front-end service operations, you'll utilize headsets to provide swift support to colleagues and facilitate seamless customer experiences at checkouts.

  • Create a high-performing team that delivers exceptional, friendly, and helpful service to all customers.
  • Build a supportive and performance-driven culture where achievements and contributions are recognized and rewarded.
  • Confidently leverage dashboards and reports to inform data-driven decisions, root cause issues, and develop corrective action plans.
  • Ensure adherence to company policies, procedures, and legal obligations, including cash handling.
  • Coordinate and facilitate day-to-day communication within the front-end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys, and car park.
  • Minimize waste and delegate tasks effectively to ensure timely completion.

As a valued member of our team, you'll enjoy a 15% discount in our supermarkets and convenience stores from your first day.

Key qualifications include:

  • Experience in developing and leading teams, with a focus on coaching to build competence and confidence for high performance.
  • Strong operational and technical knowledge of the Service department.