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Band 3 Ward Service Coordinator

3 months ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

Job summary:


The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high quality service to patients an provide a service that ensures that patient and ward requirements are met.


They will assist the clinical manager and staff within the ward / clinical area to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.


The Ward Services Coordinator will work co-operatively with colleagues, as part of the ward / area team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care.

Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.


The term registered practitioner will mean the Nurse/ Midwife/ Allied Health care professional in charge of the service/ dept for the span of duty.


Main duties, tasks & skills required:

  • Understanding of NHS cleanliness standards, appropriate Trust cleaning types and health and safety associated with the management of a clinical practice environment.
  • Responsible for ensuring the clinical environment is well presented, maintained and complies with Trust cleaning standards.
  • Understands and takes action associated with environmental issues associated with the practice setting.
  • In line with the Trust's Incident Reporting System, report any accidents, incidents, near misses and defects to the "registered practitioner in Charge" for that span of duty. Remove any hazards which could potentially cause injury to staff, patients and visitors.
  • Be alert to any possible improvement to service and make suggestions as appropriate
  • Obtain prompt assistance during an emergency situation as requested or using the agreed practice i

e:
emergency call bell.

Communication & relationships skills

  • Exchanges factual information with patients using persuasion, reassurance and tact and empathy.
  • Overcomes barriers to communication and understanding with patients due to physical impairment, mental health, learning disability or language barriers.
  • Arranges interpreters as required for patients.
  • Ensures aids to communication are available at department level and keeps items stocked / maintained.
For a full list of main duties please refer to the job description.

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.


UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

  • Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 49 or A* C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
  • Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
  • Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i

e:
Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH

Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.

Experience:

Essential:

  • Considerable experience of working