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Assistant Gypsy Traveller Service Officer

4 months ago

Cardiff, Cardiff, United Kingdom Cardiff Council Full time

About the Service

The Gypsy Traveller Service forms part of the Supported Accommodation and Assessment Section and provides culturally appropriate accommodation, suitable to the needs of the Gypsy & Traveller Community.


Through sites, site management deliver the following provisions:

  • Dedicated housing management service
  • Repairs and maintenance service
  • Support Services


The service are currently implementing ambitious plans focusing on health, education and additional accommodation, creating an exciting opportunity for individuals to join the team as the service continues to grow in the future.


About the Job
We are recruiting for an Assistant Gypsy & Traveller Services Officer on a temporary basis until March 2025 to cover Maternity leave:

The post holder will be the first point of contact for all direct presentations and telephone communications at the Gypsy & Traveller sites.

Offering a reception service to service users, visitors, contractors and external agencies.

Managing the daily income of Utility credits.

Providing basic support services, raising referrals, sign posting and administrative duties.

We will offer you:

  • A friendly and supportive working environment
  • Regular support and relevant supervision to enable the postholder to carry out the role effectively
  • Access to training for continued personal development
An opportunity to deliver a service to the Gypsy & Traveller community which makes a difference to their lives and wellbeing

What We Are Looking For From You

We are looking for people with:

  • Enthusiasm, motivation and positivity
  • Resilience and the ability to respond positively under pressure
  • Excellent communication and conflict resolution skills

Additional information
The postholder will be based on the local authority Gypsy & Traveller sites.

There is no opportunity for hybrid working.

A full and valid driving licence and access to own vehicle is an essential requirement of this role.

This vacancy is suitable for post share.

A full and valid driving licence and access to own vehicle is an essential requirement of this role.

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Application Guidance:

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Behavioural Competency Framework
**Additional Information:
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Employee Charter:

  • Recruitment of Ex-Offenders:
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Privacy Notice

Job Reference:
PEO03814