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Technical Support Representative

3 months ago

Remote, United Kingdom PlagScan Full time

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.


Responsibilities:

  • Coordinate closely with Engineering and Product Management on all product issues & releases
  • Develop positive customer and cultural relations.
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
  • Support other strategic initiatives as needed.

Qualifications:

Essential:

  • Bachelor's degree or applicant with experience working in a customer support role
  • Fluent in spoken/written English and Turkish
  • Ability to work in a fastpaced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
  • Excellent computer skills
  • Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
  • A good understanding of Microsoft Office products
  • Excellent planning and organizational skills.
  • Ability to work with sensitive and confidential material and possess excellent judgment.

Desirable:

  • Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
  • Broad understanding of web technologies and Software as a Service (SasS)

Additional Information:

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

-
Customer Centric:

  • We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
-
Passion for Learning
  • We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

-
Integrity
  • We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
-
Action & Ownership
  • We have a bias toward action and empower teammates to make decisions.
-
One Team
  • We strive to break down silos, collaborate effectively, and celebrate each other's successes.
-
Global Mindset
  • We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.