Service Designer

2 weeks ago

Wolverhampton, Wolverhampton, United Kingdom J&C Associates Full time

We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who requires an
Service Designerfor one of their public sector clients based in
Wolverhampton/Chatham.



Responsibilities:

  • Manage Service Design activities for the assigned portfolio endtoend, completing all required plans, procedures, reporting and governance. Assist with Service Design activities on other portfolios as required by the Service Design Manager.
  • Work with Project Managers to agree the scope of new Service Design tasks, offering support and guidance throughout the process to ensure that all requisite tasks are completed by the Change Management team.
  • Contribute to "Go" and "No Go" decisions for projects, based upon the successful completion of all required Service Design activities, at all stages of the Service Value Chain, keeping the Service Design Manager apprised of any issues or concerns and thefinal recommendation.
  • Ensure that support models are agreed for all new IT services, including close liaison with any thirdparties, the IT Service Desk, End User Support team, Infrastructure team, Network Services team, Database Applications team and Application Support team,documenting and agreeing the RACI for all activities associated with businessasusual support.
  • Complete all required reporting for your Service Design activities, including completion and demonstrable evidence of the criteria checklist, 'Smart Pack', Service Management Acceptance documentation, Service Design & Transition templates and the ServiceOperations Manual.
  • Define and agree a suitable warranty period with Change Management for all new Service Designs. Attend warranty meetings and keep Senior Management within the IT Service Management team apprised of progress or issues.
  • Keep uptodate records of the progress of Service Design activities in ServiceNow and ensure that timesheets are completed weekly, recording accurate time incurred against each project in your portfolio.
  • Work closely with the relevant IT Service Owner with the Service Management Office to ensure that relevant service targets have been agreed and documented in the Service Level Agreement, and that any amendments to business process have been acknowledgedand understood; acquiring signoff from the IT Service Owner that all necessary Service Level Management activities have been completed before recommending a "Go" decision.
  • For new IT Services, prepare and formally handover a draft 'Continual Service Improvement' plan to the relevant IT Service Owner, ensuring that all improvement opportunities have been captured and understood.
  • Work closely with the IT Problem Manager to ensure that all Known Errors or Problems have been documented and raised in ServiceNow as appropriate ensuring that as many of these as possible are resolved prior to golive.
  • Work closely with the IT Risk team to ensure that any known Risks identified as part of Service Design have been captured, along with relevant controls and/or treatment plans.

Experience Requirements

  • Equivalent of 3 years' previous experience of IT Service Management in an ITIL v3 or v4 environment is essential.
  • Equivalent of 1 year's previous Service Design or equivalent experience is essential.
  • A working knowledge of banking processes and associated regulatory requirements is desirable.

Knowledge Requirements

  • Knowledge of Service Design methodologies is essential.
  • Excellent working knowledge of ITIL processes, particularly around IT Service Management, is essential.
  • A working knowledge of Data Governance regulations and principles is desirable.
  • Knowledge of Project Management frameworks is essential.
  • A basic understanding of the regulatory requirements of the financial services industry is desirable.

  • Mechanical Building Services Design Engineer

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Hawk 3 Talent Solutions Full time

    Are you an experienced Mechanical Building Services Design Engineer, or perhaps a recently qualified mechanical engineering graduate,looking for your the ideal opportunity to start your career ?Would you like to join an established, successful HVAC contract business, in the middle of an extended period of growth and investment ?Working within the Building...

  • Product Designer

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Trinity Personnel Full time

    Are you a Product Designer looking to expand your skills in the packaging design field? Then we have an excellent opportunity for you We have a well-established packaging company who provides various thermoformed product services to a widevariety of clients. The position has become available to assist the current design team in creating new products and...

  • Hvac Design Engineer

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Hawk 3 Talent Solutions Full time

    Are you an experiencedHVAC Design Engineer or Estimator,looking for your the ideal opportunity to start your career ?Would you like to join an established, successful HVAC contract business, in the middle of an extended period of growth and investment ?Working within the Building Services sector with offices based across the UK, with a client base largely...

  • Design Technology Teacher

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom The Education Network Full time

    Design Technology TeacherAre you a Qualified Food Technology Teacher looking for your next challenge? Are you comfortable teaching Product Design, Graphics and Resistant Materials at Key stage 3 & 4? This Ofsted "Good" secondary school is looking for a Product Design specialist with good subject knowledge of the other topics within Design Technology. You...

  • Senior Design Engineer

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Optima UK Inc Ltd Full time

    Job Role: Senior Design Engineer (Hybrid)Location: Wolverhampton (WV10)Salary: Up to £45K (Dependant on experience)Working hours: 40 Hour WeekJob Type: Full Time / PermanentThe RoleA role has become available for a Senior Design Engineer. Reporting to the Design Team Leader, the Senior Design Engineer will demonstrate expertise in complex product design...

  • Head of IT Service Operations

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom SOM-3 RECRUITMENT LIMITED Full time

    Head of IT Service Operations3 days on siteAre you an experienced, ITIL Certified Head of IT Service Operations looking for challenging position in a growing Group? Do you enjoy taking a company on a journey to ensure IT services are configured in line with current and future business needs?This is a new position, and so you will get a chance to make your...

  • Service Technician

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom TWX Recruitment Ltd Full time

    Join Our Team as a Service Technician or Electrical Engineer at a Leading Lifting Equipment Company!TWX is collaborating with a top lifting equipment company to bring in skilled Service Technicians and Electrical Engineers on board. Their ongoing achievements have created an urgent demand for capable individuals throughout the UK.As part of your role within...

  • Apprentice- Mechanical Designer: L4

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom Alstom Full time

    Req ID:448978Appointment Basis: Fixed TermLocation: WolverhamptonSalary: £16,480Application Deadline: 9th April 2024To Apply: go to "Career Opportunities" in ALPS Alstom is the UK & Ireland's leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider. Alstom have built, or are building, just under 40% of the...

  • Service Coordinator

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom CV Bay Ltd Full time

    Role - Service CoordinatorBenefits - Up to £23,000pa / 37.5 hour week / early finish Friday / days holiday / Door to Door/ PensionLocation - WolverhamptonWe are a successful company established for over 50 years, who manufacture, design, and install their own systems with national coverage, employing over 200 staff across the business with 40 engineers...

  • Service Technician

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom TWX Recruitment Ltd Full time

    Job Title: Service Technicians and Electrical Engineers at a Leading Lifting Equipment Company Company Overview: TWX is collaborating with a top-notch provider of lifting solutions to recruit skilled Service Technicians and Electrical Engineers. The company's sustained growth has created an immediate demand for adept professionals across various locations in...

  • Team Leader

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom UK Civil Service Full time

    Job summaryWe are advertising a dynamic and stretching role in the Executive Team and Central Operations (ETCO) division, a large team of around 65 people working at the very heart of DLUHC. ETCO is one of three DD divisions in the Strategy and Private Offices directorate. The division is an inclusive, exciting and interesting place to work, with a big focus...

  • Hotel Services Supervisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are seeking an enthusiastic individual to join our housekeeping team to support us in providing an effective and efficient Housekeeping service at New Cross Hospital.Previous hospital supervision experience is not essential but experience of carrying out similar duties and an understanding of cross infection issues is desirable.Hours of work: 30 per...

  • Strategic Lead: Services

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom The Haven Wolverhampton Full time

    As the Senior Lead for Services, you will play a pivotal role in shaping and implementing domestic abuse and homeless services strategy for The Haven Wolverhampton. This strategic leadership position requires a deep understanding of safeguarding, women's voices in shaping service and change, and innovation in services to ensure women and children can access...

  • Laser Operator

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Owen Payne Recruitment Service Ltd Full time

    Are you an experienced _Laser Operator_ looking for a new opportunity?If yes, then we have opportunities available for youOwen Payne are recruiting for Tube Laser Operator to join a fantastic manufacturing company within the Willenhall area.- This is a PERMANENT night position._Requirements: Must have previous laser machine operating experience. Good...

  • Administrator

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Owen Payne Recruitment Service Ltd Full time

    Owen Payne is recruiting for the Regulatory Customer Complaint Coordinator who will handle the complaints databases - internally and externally, FSQR KPI database, coordinate data collection and validate the data from external partners to support the food safety management system. In this role you will work on continuous improvement efforts and global...

  • Service Support Manager

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Job summary Are you looking to work in a dynamic, flexible, and forward-thinking team? Are you ready to adapt and accommodate to every eventuality to meet patients' needs safely in the community? If so, Community Ambulatory Care Service is the team for you An exciting opportunity has arisen for an enthusiastic and highly motivated individual to join...

  • Head of Community Pharmacy Clinical Services

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Black Country Integrated Care Board Full time

    The postholder would be responsible for: Supporting implementation and delivery of pilots and commissioned clinical services through clinical engagement integrating community pharmacy, general practice, primary care networks, community services and secondary care. Professional oversight for dealing with clinical incidents including those that arise from the...

  • Infrastructure Solution Architect

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom INTEC SELECT LIMITED Full time

    Infrastructure Solution ArchitectRate - £750 to £800 PD (INSIDE IR 35) - Hybrid WorkingCompany Overview:A leading financial services corporation is seeking an Infrastructure Solution Architect with recent experience architecting / designing technical solutions within the infrastructure domain. The chose Infrastructure Solution Architect will have strong...

  • ServiceNow Developer

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Intec Full time

    ServiceNow DeveloperOur trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (API's, Web Services, Rest etc) as our client evolves into new ways of working. This is an exciting role, where you will play a key part in...

  • ServiceNow Developer

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Intec Full time

    ServiceNow DeveloperOur trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (API's, Web Services, Rest etc) as our client evolves into new ways of working. Our client is looking to pay basic salary of £57,000 to £67, %...