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Administrator

3 months ago

Wolverhampton, Wolverhampton, United Kingdom Owen Payne Recruitment Service Ltd Full time

Owen Payne is recruiting for the Regulatory Customer Complaint Coordinator who will handle the complaints databases - internally and externally, FSQR KPI database, coordinate data collection and validate the data from external partners to support the food safety management system.

In this role you will work on continuous improvement efforts and global alignment projects and provide support for food safety, quality and regulatory teams, operations or other functional areas where needed.

Job based in Wolverhampton WV9 area.

Key Responsibilities:

  • Coordinate and maintain accurate records of the database in accordance with company's guidelines and standards
  • Provide reports to Customers in response to food safety, quality or regulatory complaints
  • Perform data validation and coordination of the Performance KPI, processes and documents
  • Perform data verification and discrepancy mistake tracking to ensure all processes run smoothly
  • Assist project managers with organizing and coordinating project activities for continuous improvement initiatives and verification of product quality standards
  • Provide support on contaminant and quality programs by setting up trials in the factory or laboratory, analysing the data received from the quality analysis and building up reports from database to meet specified needs
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff
  • Other duties as assigned

Competence, Knowledge and Skills:

  • Excellent attention to detail and accuracy
  • Microsoft Excel and Power Point skills, Power BI, and /or other programs
  • The capacity to multitask and handle multiple projects and assignments
  • Experience with databases, troubleshooting problems, analysing information, designing reports
  • Ability to work effectively in a plant environment
  • Customer service and focus experience and/or training
  • Good understanding of quality management system sand customer quality management programs

Hours of Work:

  • Monday to Friday
  • 730AM 4PM
  • 8AM 430PM
-
FIXED TERM CONTRACT

Pay Rate:

  • Up to £14.00 per hour

Benefits are:

  • PAYE
  • Weekly Pay
  • Holiday Pay
  • 5.6 weeks holiday
  • Pension Scheme

Salary:
Up to £14.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
One location