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Head of IT Service Operations
2 weeks ago
3 days on site
Are you an experienced, ITIL Certified Head of IT Service Operations looking for challenging position in a growing Group? Do you enjoy taking a company on a journey to ensure IT services are configured in line with current and future business needs?
This is a new position, and so you will get a chance to make your mark and really be part of the roadmap to implementing the processes, people and tools that ensure end to end delivery of the operations half of the ITSM Practices.
Working with your Service Management counterpart and the wider IT leadership team, you will be responsible for a set section of the ITSM practices, ensure that each IT Service has a Continual Service Improvement planYou will design, implement and own an IT Service Operations strategy which aligns with the over-arching IT Service Delivery Strategy, covering future plans for the ITSM Practices, ITSM tooling, ITSM knowledge & training and the development of ITSM personnel.
Be responsible for core ITSM tool (Service Now) as well as the supporting operation toolsYou will be responsible for the following practices
- Availability Management
- Capacity and Performance Management
- IT Asset Management
- Monitoring and Event Management
- Service Configuration Management and Service Continuity Management
- Service Design
You will come to the position as a IT Service Management expert, with proven experience operating multiple IT Service Management practices at an enterprise level.
You will have taken a company on a journey to implement excellent Service Operations practices and procedures, and be able to demonstrate achievements and outcomes in this area.
You will have experience of implementing and designing ITSM tooling at enterprise level along with experience of matrix management across technology towersExcellent ITIL 4 experience is essential - ideally with qualifications in ITIL 4 ( ITIL 3 also acceptable).
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