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Communications Operator
3 months ago
The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications Operator.
The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications Operator.
This is a full-time post 37 hours per week over 5 days (Monday to Friday, mornings and afternoons)Based at City Campus, you will be part of a small but busy Communications team.
As the first point of contact at the University Welcome Access Points, you will be customer focused towards providing a warm welcome to all visitors to the University.
You will also be responsible for providing an excellent service on the University's multi-line switchboard and Estates and Facilities Helpdesk.
Educated to GCSE standard or equivalent including English and Maths, you must have previous experience in both call and data handling and excellent written and oral customer care skills.
You should also have an aptitude and enthusiasm to help all our customers, be IT proficient and have a commitment to quality at all times.
You also need to be flexible in meeting the requirements of the post and the needs of the department and the ability to learn new skills.
Although primarily based at City Campus you may be required to work at any of the University Campuses as dictated by the business.
