Customer Service Advisor

1 week ago


Plymouth, Plymouth, United Kingdom cmostores Full time

Description:

  • Hours: Fulltime 37.5 hours per week with shifts between 8am and 5pm, Monday to Friday only.
  • Contract Type: Permanent
  • Location: Plymouth
  • Annual Salary: £20,475.30 basic (plus discretionary monthly bonus scheme & Company Share scheme)
  • Hourly rate: £10.42

Duties include:

  • Act as first point of contact for the Company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
  • Liaising with suppliers, as required, to work through customer issues
  • Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers
  • Escalate customer issues to the Team Manage or Senior Advisor
  • Ensure work is completed within SLA's
  • Maintain and follow up ongoing issues
  • Entering accurate notes into a database, including dates for follow up calls
  • Develop and retain product knowledge by attending supplier training events.

Requirements:


Excellent communication skills, attention to detail, accuracy under pressure, a consistently 'right first time' work ethic, flexible in approach and the ability to meet deadlines are essential in this role.


Benefits:

  • Employee Assistance Programme
  • Reward Gateway (discount scheme)
  • Cycle to Work Scheme
  • NEST Pension Scheme
  • Onsite Parking
  • Company Events
  • Competitive Holiday Allowance


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