Customer Advisor

1 week ago


Plymouth, Plymouth, United Kingdom Success Appointments Full time
This is a fantastic position for a customer advisor.

You would be responsible for outbound customer contact and issue resolution with an emphasis on customer retention joining an existing team.


Key Accountabilities

  • Provide support by out bounding customers to understand and resolve questions and issues prior to the customer highlighting.
  • Investigate diligently any issues raised ensuring excellent service is delivered to retain the customer.
  • Manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution.
  • Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change.
  • Task orientated work with a requirement to contribute to the overall customer retention mission.
  • Ability to navigate several systems to support in the resolution.
  • Accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters.
Two weekly timetable: 9am-6pm

Wk 1. Mon 0, Tue 7, Wed 0, Thu 7, Fri 5, Sat 3

Wk 2. Mon 0, Tue 7, Wed 0 Thu 7, Fri 8

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