Customer Service Advisor

1 week ago


Plymouth, Plymouth, United Kingdom First Choice Recruitment, Wakefield Full time

Role:
Customer Service Advisor


Rate:
£10.42 per hour (£11.49 after 12 weeks)


Hours - 4 rotating shifts:

Week - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday

Week - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday

Week 3- 9:00-5:30 - Monday - Friday

Week - 9:30-6:00 - Monday - Friday

Start Date:
ASAP

First Choice are actively recruiting a number of
Customer Service Advisor to join our reputable client. Role will require you to work from the office within the depot.

Training Hours:
Week 1 Monday to Friday

Week 2 Monday to Friday

Week 3 Monday to Friday

Week 4 Monday to Friday

After Training, you will be working a rotation of the below shifts:
Monday, Tuesday, Friday, Saturday Sunday

Monday, Wednesday Thursday, Friday, Saturday

Monday to Friday

Monday to Friday

Key accountabilities:

  • Delivering resolution on all enquiries from a shared work queue including complaints and compliance related issues arising from issues in depot and field in line with SLA's
  • Manage the queue of client and end customer query/responses via CRM
  • Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or resending to the customer
  • Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
  • Provide first line response to customers and internal stakeholders through multichannel sources
  • Outbound calling for investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

For the role you will be able to demonstrate:

  • Excellent communication skills both written and verbal
  • Working knowledge of Microsoft office
  • Excellent administrative skills
  • Previous Customer services experience
  • A positive can do approach
  • Ability to work well in a team and independently

INDCOM

Job Types:
Full-time, Temporary contract

Salary:
£10.42 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Plymouth: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 2 years (required)

Work Location:
In person

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