Customer Service Advisor
1 week ago
Role:
Customer Service Advisor
Rate:
£10.42 per hour (£11.49 after 12 weeks)
Hours - 4 rotating shifts:
Week - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday
Week - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday
Week 3- 9:00-5:30 - Monday - Friday
Week - 9:30-6:00 - Monday - Friday
Start Date:
ASAP
First Choice are actively recruiting a number of
Customer Service Advisor to join our reputable client. Role will require you to work from the office within the depot.
Training Hours:
Week 1 Monday to Friday
Week 2 Monday to Friday
Week 3 Monday to Friday
Week 4 Monday to Friday
After Training, you will be working a rotation of the below shifts:
Monday, Tuesday, Friday, Saturday Sunday
Monday, Wednesday Thursday, Friday, Saturday
Monday to Friday
Monday to Friday
Key accountabilities:
- Delivering resolution on all enquiries from a shared work queue including complaints and compliance related issues arising from issues in depot and field in line with SLA's
- Manage the queue of client and end customer query/responses via CRM
- Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or resending to the customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Provide first line response to customers and internal stakeholders through multichannel sources
- Outbound calling for investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer
For the role you will be able to demonstrate:
- Excellent communication skills both written and verbal
- Working knowledge of Microsoft office
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently
INDCOM
Job Types:
Full-time, Temporary contract
Salary:
£10.42 per hour
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location:
In person
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