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Customer Service Advisor
1 week ago
Customer Service Advisor
The Money Centre, Plymouth
Permanent
£21,000
Tate are delighted to be working with a consulting, transformation and digital services business to recruit into their Mortgage Support customer service centre.
Within this exciting role you will be expected to have telephone conversations with customers that are finding it financially difficult to pay their mortgage.
You will be expected to have an empathetic approach but also be resilient enough to find solutionsand agree mortgage payment plans in line with the customers situation.
- Working on Capita's client within the Bank and Mortgages section.
- Dealing with incoming general enquiries.
- All inbound calls, no outbound calling.
- Must be confident working under pressure and be resilient at dealing with complaints and unhappy customers.
- Be able to Deal professionally with people in vulnerable situations.
- Have maturity and empathic conversations.
Your Experience
- Strong communication skills combined with a calm personality.
- Grade C in both English and Maths GCSE at the minimum.
- Customer Service experience whether that be retail or hospitality, bonus points if you come from an office based customer service background
Perks
- Progression opportunities
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave.
- The opportunity to grow & develop your career within the Financial Services industry.
- Benefits including discounts on retail and technology.
- Our client is based right next to Plymouth Train Station making it super easy to get into the office
- Full training provided and supported throughout.
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