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Call Handling Customer Service Advisor

3 months ago

Plymouth, Plymouth, United Kingdom teleBIZZ Ltd Full time
Do you enjoy providing excellent Customer service? Do you communicate well on the telephone? Are you looking for a new challenge? We'd love to hear from you


We are a small and friendly team of Call Handling Customer Service Advisors based at our light and airy building on North Hill, Plymouth; we're a short walk from both the City Centre and Train Station.


We are looking for both new and experienced customer service focused Call Handling agents to support our wide range of clients, working full time (35 hours), five days out of seven on a permanent contract.


Key Responsibilities:

  • Processing order and information pack requests
  • Capturing enquiries
  • Providing basic service, product and technical advice
  • Offering excellent customer service
Whilst experience within call centre or receptionist roles is advantageous, this isn't essential as full training will be provided.

We're always happy to look a applicants from retail, hospitality and care backgrounds as this provides the customer service and empathy skills we're looking for.


Person Specification:

  • Excellent telephone manner
  • Computer literate
  • Ability to work on your own initiative
  • Confident individual with customer service experience
  • Excellent communication and problemsolving skills
Shifts can be between
7am-9pm including weekends. All shifts are set on a rotational basis, to ensure hours are split out fairly between the team.

You'll work four full days and one part day in the week and we aim for you to finish early or start late around your days off to maximise your rest time.

You'll work one full weekend in three and one weekend day in three.

Job Types:
Full-time, Permanent

Salary:
£10.90 per hour

Expected hours: 35 per week

Benefits:

  • Casual dress

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Work Location:
In person

Reference ID:
FT0224

Expected start date: 20/02/2024