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Visitor Services Supervisor
3 months ago
The Shakespeare Birthplace Trust is recruiting a Visitor Services Supervisor to work with the team at Shakespeare's New Place during the 2023 season.
The 28 hour per week, part-time position will run until Sunday 5 November 2023.
You will work with the Visitor Welcome Managers and the Duty Manager to deliver a world class visitor experience and oversee aspects of day-to-day visitor operations including the supervision of staff and volunteers.
You will adhere to fire, security, Health & Safety, cash handling and data protection requirements, and understand your own role within the emergency plans.
You will be responsible for holding keys - unlocking and securing the site and grounds; undertaking checks throughout the day to ensure we meet standards desired for our visitors.
You will deliver admissions and secondary spend targets; and cover the Duty Manager on duty days or at meetings.
To be successful in this role you will have experience of working in a customer-facing operation, preferably in a busy visitor attraction or similar setting.
You will have experience of successfully supervising a team to deliver against a range of KPIs including financial and visitor satisfaction targets.
You will possess a soundunderstanding of customer service principles, be able to prioritise and make confident operational decisions under pressure, and have experience of cash handling, building management and security procedures.
The post holder will be required to work over seven days and Bank Holidays on a rota basis with colleagues.
The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.
Job Types:
Part-time, Fixed term contract
Contract length: 3 months
Part-time hours: 28 per week
Salary:
£11.00 per hour
Benefits:
- Company events
- Employee discount
- Store discount
Schedule:
- Day shift
- Weekend availability
COVID-19 considerations:
All premises are cleaned to COVID secure standards and hand sanitisers are provided.
Work Location:
In person
Reference ID:
ATS 439
