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Administration Officer

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

Job summary

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer in the Newcastle West Community Treatment Team based at Silverdale, Newcastle upon Tyne, NE4 8RR

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Team Manager.

Main duties of the job

Candidates must be able to demonstrate proven experience (in the last 12 months) in the following administration skills that are required for this post:

Experience in a customer / patient focused environment (within the last 12 months) Experience in Administration/Secretarial post Excellent communication and interpersonal Skills Fast, accurate typing/keyboard skills, Minute taking experience Diary Management A good understanding of inputting data to a database system A good working knowledge of Microsoft word/excel/office packages Good verbal and written communication skills Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you may not be shortlisted

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career .

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 11th June 2024

Closing date : 18th June 2024

We welcome your application.

Person Specification

Education and Qualification

Essential

NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent

Desirable

NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems RiO Good working knowledge of office procedures Previous secretarial/clerical experience Ability to uphold confidentiality at all times Able to prioritise and plan own workload

Desirable

Experience in processing CPA, Mental Health Act and Safeguarding documentation Experience using stock ordering systems and petty cash systems Experience of working with medical records filing systems

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written Minute-taking skills Good organisational and planning skills

Desirable

Shorthand skills

Role/Team specific requirements

Essential

Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

Discrete in handling confidential and sensitive information

Additional Requirements

Essential

Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed