![The Massage Company](https://media.trabajo.org/img/noimg.jpg)
Membership Sales Supervisor
2 weeks ago
Job Title:
Customer Service Representative
We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there.
A successful TMC Customer Service Advisor is passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and more balanced life for our customers.
The Massage Company offers:
- Varied work schedules over 7 days (Sunday is essential, 9am to 6.30 pm)
- The ability to earn a good, reliable salary and commission, with unlimited upward earnings depending on success
- Monthly Team Bonus plan
- A great team environment, with likeminded colleagues
- The chance to be part of an exciting new concept developing in the UK
- Learning new sales techniques, within the TMC Sales Training program by understanding customer types (matching to The Massage Company client profiles) and the skills to overcome questions and match customer needs to our membership options
- Professional and personal career opportunities, within exciting new brand
- Free monthly employee massage, plus discounted family and partner rates
Position requirements:
- Selling memberships through facetoface discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral
- Create excellent experience for members/guests through friendly and helpful attitude
- Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pretreatment discussions.
- Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or 'fantastic foot treatment'
- Answering customer questions and concerns with urgency, care and sincerity
- Create excellent experience for members/guests through friendly and helpful attitude
- Occasionally being part of promotional activity, both onsite and offsite locally
- Must be customer service oriented and able to communicate effectively with customers, colleagues and management
- Must be eligible to work in the UK and fluent in English, spoken and written
Job Types:
Part-time, Permanent
Pay:
From £12.50 per hour
Expected hours:
No more than 20 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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