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Membership Development Manager
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Membership Manager
3 months ago
Membership Manager to work for a fantastic sporting membership organisation.
The role would initially be on a temp basis until they fill it permanently but this could also be a fantastic opportunity to go permanent in an exciting sports and community organisation at a salary of £40k
- Hybrid working
- 4 days per week or 5 days per week
The Role
The Club is a new membership for emerging industry, providing members with access to resources and experiences to accelerate their personal and professional development.
The Community/Membership Manager will be the lynchpin to ensuring a 'second to none' membership experience, and driving growth of The Club globally.
The role will be responsible for deepening relationships with members and key accounts to drive membershipgrowth, engagement and referrals through a community marketing based approach.
The Community Manager will be the guardian of the membership experience, working collaboratively with team members across the business to ensure membership products are deliveredto time and of the highest standard.
Duties
- To own all membership processes for all membership types, from onboarding through to renewal, ensuring that the agreed processes are followed.
- To own the community marketing plan to drive engagement with all member products, and working collaboratively with the Content, Marketing and Product teams to help execute our content marketing plan to engage new audiences.
- To deepen relationships with all members and key accounts across the business, to drive membership renewals and new business, through referral marketing and outreach.
- To ensure the member database is accurate and up to date at all times, in accordance with data protection law.
- To support and where relevant lead the delivery of products to time and budget, working collaboratively with relevant teams across the business, ensuring a 'second to none' membership experience
- To own the social media plan and execute on daytoday marketing tasks, including update the website and sales collateral.
What we are looking for in a person
- Proven Membership or Community Management experience
- A passion for sport
- Has excellent time management and organisational skills, able to work under pressure and meet tight deadlines
- Excellent negotiation and rapport building skills with both internal and external groups
- Has excellent communication skills, both written and orally and is able to plan and execute a community marketing plan
- Goal orientated and is able to plan and follow a process to reach KPIs and revenue goals
- Computer literate with good knowledge of I.T. including Office packages, Word, Excel, PowerPoint and Outlook
