Current jobs related to Head of Customer Service - London, Greater London - Membership

  • Head of Customer Acquisition

    3 days ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...

  • Head of Customer Acquisition

    3 days ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...

  • Customer Service Resource Coordinator

    21 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    23 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...

  • Head of Customer Services

    7 days ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Customer Services

    6 days ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Customer Services

    6 days ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Customer Services

    7 days ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Lifestyle Services

    2 weeks ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesJob Summary:Insignia Group of Companies is seeking an experienced and skilled professional to lead our Lifestyle Services team. As the Head of Lifestyle Services, you will be responsible for delivering exceptional customer experiences and driving business growth through innovative service solutions.Key...

  • Head of Lifestyle Services

    2 weeks ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesJob Summary:Insignia Group of Companies is seeking an experienced and skilled professional to lead our Lifestyle Services team. As the Head of Lifestyle Services, you will be responsible for delivering exceptional customer experiences and driving business growth through innovative service solutions.Key...

  • Head of Lifestyle Services

    2 days ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesWe are seeking an experienced and skilled professional to lead our Concierge Services team at Insignia Group of Companies.Job Summary:The Head of Lifestyle Services will be responsible for improving our member experience through the management of Concierge services and the travel department. This role will also involve...

  • Head of Lifestyle Services

    3 days ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesWe are seeking an experienced and skilled professional to lead our Concierge Services team at Insignia Group of Companies.Job Summary:The Head of Lifestyle Services will be responsible for improving our member experience through the management of Concierge services and the travel department. This role will also involve...

  • Head of Lifestyle Services

    7 days ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Head of Lifestyle ServicesInsignia Group of Companies is seeking an experienced professional to lead our Concierge Services team in our London office. The ideal candidate will have a proven track record of improving member experiences through effective management and strategic planning.Key Responsibilities:Maintain a high-performing team by providing...

  • Head of Lifestyle Services

    7 days ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Head of Lifestyle ServicesInsignia Group of Companies is seeking an experienced professional to lead our Concierge Services team in our London office. The ideal candidate will have a proven track record of improving member experiences through effective management and strategic planning.Key Responsibilities:Maintain a high-performing team by providing...

Head of Customer Service

3 months ago

London, Greater London, United Kingdom Membership Full time

Third Space is a collection of luxury health clubs in London; we believe in the power of our industry to make a positive impact on people's lives.

It's a home for collaborative people with incredible ambition, a growing community that moves each other forward.

Tuned into London, we strive to reflect our city's diversity, energy and openness and we know it's only by working together that we will make the biggest impact.


About the Team
The Membership team is integral to our mission to be the best health club in the world. The team focus on Retention and Membership Administration, and they are our Hubspot System Specialists.

They are at the forefront of how our members are feeling and provide key data and insights about our member behaviour to guide our Senior Leadership Team in effective decision making.


The Head of Customer Service (internally called Head of Membership) requires a strategic, passionate and service oriented team player to lead the Membership team into the future.

In this role, you will continuously improve efficiency and service, embedding the foundations for the growth of Third Space.

You will deliver with a strategic mindset, exceptional problem-solving skills and your experience in leading customer service teams, keeping our member and team member experience at the heart of everything you do.

You will report directly into the Group Sales Director.


As a leader, it's important that you are comfortable being strategic and leading a high performing team, whilst being unafraid to be hands-on when needed in this role.

We encourage the team to work collaboratively and cross functionally, question the status-quo and to strive to improve the member experience.


You will lead a team of 14 motivated and passionate people based in our Central Team offices in Soho and Canary Wharf, and you'll interact cross-functionally with many key stakeholders from around the group.

Your main place of work will be our head office in Golden Square.

Key Deliverables:

  • Ensure best in class customer service by empowering the retention and membership administration teams to deliver exceptional service and meet performance targets.
  • Coach your team on solutionoriented and efficient ways of working in a fast paced and demanding environment by acting as a role model. Live and breathe the leadership standard, our team values and Third Space ways of working.
  • Drive efficiency by supporting and championing your team to automate and streamline processes in this phase of rapid growth.
  • Define, analyse, and report key success metrics, identify the business priorities and translate them into actions for your team helping them to further develop and grow, both professionally and personally.
  • Take a leading role in the strategic planning of future team growth and in the actual hiring process.
  • Drive crossfunctional projects and discussions with the Operations, Sales, People, Finance and Marketing leadership team, ensuring smooth crossfunctional collaboration.

About you:

  • 5+ years of relevant experience in a leadership role in Customer Service or Sales Operations in a matrix environment (preferably in a subscription based or recurring revenue business).
  • Experienced in building and leading high performing teams in an agile and fastmoving environment.
  • Strong understanding of needs and challenges in our industry and of customer service trends.
  • Excellent communication skills, empathy and curiosity.
  • Proactive and inspiring leader with a diligent, collaborative, organised and reliable working methods and high attention to detail.
  • Data driven personality with a natural desire to constantly rethink, question and optimise the way our membership operation is set up.

INDHEADOFFICE