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Head of Customer Services

1 month ago

London, Greater London, United Kingdom Informed Recruitment LTD Full time
Job Title: Head of Customer Services

We are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.

About the Role:
  • Develop and implement customer service strategies to drive business growth and customer satisfaction.
  • Lead a team of customer service professionals to deliver exceptional customer experiences.
  • Build and maintain strong relationships with customers, stakeholders, and internal teams.
  • Collaborate with cross-functional teams to identify business opportunities and develop solutions.
  • Monitor and analyze customer feedback to inform business decisions and improve customer satisfaction.
Requirements:
  • Proven experience in customer service leadership or business development.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed business decisions.
  • Experience working in a fast-paced, dynamic environment.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of resource to the Housing & Property Technology markets.

Informed Recruitment LTD is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be a Disability Confident Employer.