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Administrator (RAAR - Rapid Access to Rehabilitation Team)

2 months ago

London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full time

Job summary

The postholder will be responsible for administration support for the RAAR - Rapid Access to Rehabilitation Team based at the Denmark Hill site. The RAAR Team is an interdisciplinary team of rehabilitation professionals including occupational therapy, physiotherapy, psychology, speech and language therapy, rehabilitation nursing and therapy support workers, all overseen by rehabilitation medicine consultants. The RAAR team provides rehabilitation to inpatients with complex rehabilitation needs including brain injury, spinal cord injury and polytrauma.

The post is located primarily at the Denmark Hill site, with possible occasional duties at the Orpington site

Main duties of the job

Duties will include day to day administrative support of the team including supporting timetabling of patient sessions, room bookings, supporting team communication including managing the team phone line and messages, acknowledging and logging referrals and supporting reports and letters, and supporting processes for ordering and maintaining equipment. Supporting the referral management system will include managing consults and lists within EPIC and also using the Badgernet referral system.

The potholder will also be responsible for supporting the timely and accurate collation and submission of rehabilitation data, under the direction of the Band 8a Service Manager and Band 8B Deputy Head of Therapies. This includes monthly submission of UKROC (UK Rehabilitation Outcomes Collaborative) data, maintaining accurate Badgernet data and supporting the compilation of reports on the team's Key Performance Indicators (KPI)s.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Job description

Job responsibilities

Main Duties and Responsibilities

Information Systems and Data Management

To support the management of the referral systems in place including EPIC and Badgernet, including where appropriate acknowledging or responding to referrals, ensuring they are logged correctly, ensuring the waiting list is maintained accurately

To support the team in ensuring all referrals are logged onto Badgernet accurately and other required data such as response times are logged in an accurate and timely way, on a daily basis.

To support the team in the collection, collation and submission of UKROC data including ensuring all key performance indicator(s) and mandatory research fields are entered, giving feedback to the clinical team where necessary and supporting the timely submission of data

To support the Service Manager and Deputy Head of Therapies in compiling accurate data relating to the RAAR Key Performance Indicators (KPIs) including entering data and maintaining appropriate excel spreadsheets, and being able to extract data from patient systems such as EPIC and Badgernet

Administrative Responsibilities

To support the general day to day running of the RAAR team including supporting room booking, organising meetings and supporting minute taking, and supporting the organisation of electronic resources such as the shared drive

To support ordering of administrative and clinical kit and equipment and supplies using hospital procurement systems

To monitor and maintain clinical resources such as assessment forms, booklets and handouts under the direction of the clinical team

To support the clinical team in sending timely and professional clinic letters and reports both physically and electronically

To cross cover with other administrators within the directorate as required

Communication and Representation

To monitor and pass on, or respond to messages on the RAAR main telephone and RAAR shared email inbox on a daily basis, including messages to and from patients, families, other hospital teams and community teams, following correct information governance procedures and adapting communication as required

To support the Service Manager and Deputy Head of Therapies in compiling reports and presentations for internal and external stakeholders including regular reporting on team KPIs

To understand and empathise with patients or members of the public with particular communication needs or whom may be distressed, adapting communication style as required. To follow the Kings values of being kind and respectful when communication with others to represent the RAAR team and the Trust in a positive manner.

General

The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At Kings we are a kind, respectful team:

Kind . We show compassion and understanding and bring a positive attitude to our work

Respectful . We promote equality, are inclusive and honest, speaking up when needed

Team . We support each other, communicate openly, and are reassuringly professional

To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an '' email account which will be the Trust's formal route for email communication. Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed

Safe Guarding

The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibilityto support the organisation in our duties by;

attending mandatory training on safeguarding children and adults

familiarising themselves with the Trust's processes for reporting concerns reportingany safeguarding child or adult concerns appropriately

Infection Control Statement

The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.

The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.

These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Person Specification

Education and Qualifications

Essential

NVQ Level 2 in Business Administration, or equivalent qualification.

Desirable

International Computer Driving License (ICDL) or equivalent

Knowledge and Experience

Essential

Computer literacy in general Microsoft Windows utilities and competency in Microsoft Word, Outlook, Excel and Powerpoint. Experience in supporting patient referral and data management systems Experience of supporting a team in a healthcare or social care environment Experience of working in an interdisciplinary team An understanding of the information governance and data protection principles and legislation and how it applies to managing and sharing data

Desirable

Experience in using the UKROC system of outcome collection Experience of using the Badgernet referral system Previous NHS experience

Skills and Competencies

Essential

Good verbal and written communication skills Ability to deal professionally in person and on the telephone with a range of people, including people with different communication needs, or in distress Ability to work under pressure and meet deadlines Good planning and organisational skills and able to prioritise workload

Desirable

Able to support the completion of professional reports and presentations Demonstrates an understanding of rehabilitation for people with complex needs and the different rehabilitation professional roles

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