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Pcn Administrator

3 months ago

South Shields, South Tyneside, United Kingdom South Tyneside Health Collaboration Full time

Provide administrative assistance to the Network Liaison Manager in relation to daily work streams and deadlines to implement the PCN strategic plan and delivery of projects.

Supporting, checking and problem solving for EMIS appointments system for ARRS roles. Data collection from EMIS for ARRS roles and the creation of reports. Organising and keeping a log of access to consultation rooms for healthcare professionals use.

Provide project support as and when required to senior staff. Develop protocols for own areas of work and suggest improvements to company procedures where appropriate.

Ensure PCN services run in line with service specifications, highlighting any issues or concerns to relevant senior staff as appropriate.

Provide day to day administrative and operational support on specific projects, exercising initiative.

Ensure all filing is completed promptly and in-line with information governance standards and all electronic folders are maintained. General Administrative tasks for PCNs, including photocopying, filing, laminating, scanning, shredding and binding of documents. Support the development of office systems for the PCNs.

Assist in providing training to new staff as required in own areas of work and assist in the recruitment and induction of new staff.

Undertake audit as required, ensuring appropriate documentation is readily available. Deal confidently and effectively with enquires. Provide regular updates to the management team as and when required. Liaise with, support, and engage with Practices as required.

Organise PCN events e.g., educational events, training, etc. Maintain effective, open communication and engagement channels with colleagues.

Support administrative requirements for the PCNs, ensuring that PCN members are kept informed of news and updates related to network activity.

Undertake audit as requested, ensuring appropriate documentation is readily available.


Travel Must be able to travel independently throughout South Tyneside CONFIDENTIALITY In the performance of the duties outlined in this job description, the post-holder may have access to confidential information.

All such information from any source is to be regarded as strictly confidential.

Information relating to colleagues, other workers or the business of member practices may only be divulged to authorised persons in accordance with STHCs policies and procedures, and the protection of personal and sensitive data.

HEALTH AND SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in STHC's Health & Safety Policy to include: Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Maintaining work areas in a tidy and safe way and free from hazards. Ensuring that all accidents are reported and investigated and follow up action taken where necessary. Maintain mandatory staff training, as required by the postholder role.

EQUALITY, DIVERSITY AND INCLUSION The post-holder will support the equality, diversity, inclusion and rights of colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

Respecting the privacy, dignity, needs and beliefs of colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities, and rights.

QUALITY The post-holder will strive to maintain quality and will: Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.


Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.

COMMUNICATION The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members.

Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

This Job Description provides a guide to the duties and responsibilities of the post and is not an exhaustive list.

The post holder may be asked to undertake any other relevant duties appropriate to the post.


The Job Description may be amended over time, in consultation with the post holder to meet the needs of the service.