Care Coordinator

7 months ago

South Killingholme, United Kingdom The Killingholme Surgery Full time

**Job summary**

North Lincolnshire East PCN are recruiting a Care Coordinator to be based at The Killingholme Surgery, South Killingholme.

**Main duties of the job**

The purpose of the Administration Assistants job is to:
Provide administrative support to the practice as required by the practice manager.

Become an integral part of the practices yearly QOF provision.

Ensure Recall systems are run on time.

Other administrative duties are undertaken at the request of the Partners and Management Team.

**Overview of organisation**

Single handed GP surgery with a full complement of support staff; Advanced Nurse Practitioner, Practice Nurse, dispensing staff and administration staff

Dispensing surgery

1590 patients

Systmone clinical system

**KEY RELATIONSHIPS**

Internal:

- Office/reception manager
- Practice Manager
- GPs
- Practice Nurse Team
- Administration Team

External:

- Patients, carers and relatives
- CCG/NHS England/Primary Care Support England/Health Board
- Out of hours service
- Practice suppliers
- Solicitors, insurance companies

The Administration Assistant is responsible in the first instance to the Practice Manager and thereafter to the Partners.

**QoF**

QOF administration as directed by the practice manager

Run the relevant reports on a weekly basis (smears, childhood immunisations and any other local recall programme reports).

Check reports against practice records.

Send invitations by agreed route (text, telephone call, letter)

Deal with all other queries relating to the recall system.

Run searches for patients according to set search criteria at relevant intervals.

**GENERAL**

Help reception team when necessary.

Photocopy patient notes for solicitors and insurance companies in accordance with signed and dated consent and once record has been checked by a GP.

Empty confidential waste bins in all rooms in practice.

Manage the practice website

Be the practice champion for;
- Over 75 Coordinator
- Cancer Champion
- Dementia Champion

Work with the PCN manager to ensure the practice completed the PCN DES requirements

**COMMUNICATION**

The Administrative Assistant will:

- Ensure the maintenance of the practice social media accounts
- Communicate effectively, promptly and courteously with patients, carers, relatives and practice suppliers.
- Use the most expedient and appropriate means to communicate information to other team members.
- Communicate appropriately and accurately with colleagues outside the practice and with due reference to the common law of confidentiality and the General Data Protection Regulation.
- Immediately inform a member of staff if a patient appears ill or if their behaviour causes concern (including correct use of Emergency/Collapse/Security protocols).
- Be aware of Child Protection issues and communicate concerns in accordance with practice protocol.

**DECISION-MAKING CONTRIBUTION**

The Administrative Assistant will attend and contribute to meetings in the practice (staff meetings, planning meetings, significant event, special projects). This will include contributing to the development and review of practice protocols.

**QUALITY AND SELF-DEVELOPMENT**

The Administrative Assistant will:

- Participate in the practice appraisal system.
- Perform tasks to the best of their ability and contribute to the performance of the team.
- Take action to report/tackle identified issues which affect quality or present risk to patients, team members or the practice.

**CONFIDENTIALITY**

In the course of their duties, the Administrative Assistant will have access to confidential information relating to patients, their carers and relatives and colleagues within and outside the practice. They may also have access to information relating to the practice as a business. All such information from any source whatsoever will be treated as strictly confidential.

Information relating to patients, their carers and relatives and colleagues within and outside the practice and in relation to the practice as a business will only be shared in accordance with the practices Confidentiality Policy, the General Data Protection Regulation and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected.

**HEALTH AND SAFETY**

The Administrative Assistant will be aware of and comply with the practices Health and Safety Policy. This will include:

- Minimising risk to self and others in the workplace.
- Identifying and reporting hazards/risks and contributing to control measures.
- Adhering to all relevant policies including infection control and maintaining the cold chain
- Contribute to keeping the working area and patient areas tidy and free from hazards.
- Using protective equipment and clothing if necessary and in accordance with the practices policy.
- Attending regular health and safety training.

**EQUALITY AND DIVERSITY**

The Administrative Assistant will comply with the practices Equality and Diversity Polic

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