Patient Services Advisor

6 months ago

South Petherton, United Kingdom Symphony Healthcare Services Full time

**Job summary**

**Dual Location Practice specific and Contact Hub working within the South Somerset West PCN (SSW PCN)**

To provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. Receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

**Main duties of the job**
- Required to follow processes and procedures and escalate any issues or complaints appropriately
- Accuracy required to input patient data and interpret information received
- Communicate effectively with other team members, patients and carers and members of other health care services, including distressed, angry or anxious individuals.
- Access to personal and sensitive patient data (maintain confidentiality as per the SHS Confidentiality Policy)
- Alert management/clinical teams to issues of quality, risk and safeguarding
- Be able to make an initial assessment and prioritise patients presenting at the front desk or on the telephone who require urgent medical attention
- Work well under pressure in a busy and demanding environment

**About us**

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

**Job description**

**Job responsibilities**
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register if necessary and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
- Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition.
- Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
- Record visit requests and alert duty doctor according to practice policy.
- Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open up/lock Practice premises and maintain security in accordance with Practice protocols.
- Ensure telephone system has been transferred correctly to out of hours message.
- General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
- To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints.
- Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive.
- Complete new patient registration process as requested and with appropriate training
- Acting as a chaperone (once relevant training has been completed) at practice
- Assist in contacting patients who fall in to the various Target areas as requested.
- Advise patients of relevant charges for private services and accept payments/issue receipts
- Clear and re-stock consulting rooms if required (including stationary and prescription paperwork)
- Keep all areas of the building, noticeboards and leaflet dispensers tidy
- Attend ancillary and other staff meetings and training courses as required
- Participate in an annual appraisal
- To assist with the provision of cover for colleagues absences (leave and sickness absences).
- To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead
- Offer general support to the practice and project a positive and friendly image to patients and other visitors.
- To assist with any other duties that may be required to ensure the smooth running of the practice.
- Liaise with patients and pharmacies regarding prescription queries and requests as required

Responsibilities and overview of Co

  • Patient Support Advisor

    3 weeks ago

    South Shields, United Kingdom Adecco Full time

    Job Title: Patient Support Advisor Contract Type: Temp To Perm Driving Required: No Working Pattern: Full Time Are you a compassionate and customer-oriented individual who is passionate about providing excellent support to patients and their healthcare professionals? Our client, a leading healthcare organisation, is seeking a dedicated Patient Support...

  • Patient Support Advisor

    4 weeks ago

    South Shields, United Kingdom CV-Library Full time

    Job Title: Patient Support Advisor Contract Type: Temp To Perm Driving Required: No Working Pattern: Full Time Are you a compassionate and customer-oriented individual who is passionate about providing excellent support to patients and their healthcare professionals? Our client, a leading healthcare organisation, is seeking a dedicated Patient Support...

  • Patient Support Advisor

    3 weeks ago

    South Shields, United Kingdom Adecco Uk Limited Full time

    Job Title: Patient Support Advisor Contract Type: Temp To Perm Driving Required: No Working Pattern: Full Time Are you a compassionate and customer-oriented individual who is passionate about providing excellent support to patients and their healthcare professionals?Our client, a leading healthcare organisation, is seeking a dedicated Patient Support Advisor...

  • Patient Services Advisor

    1 week ago

    South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary Symphony Healthcare Services are recruiting for a Patient Services Advisor (Receptionist) to join the team at Bruton Surgery, in Bruton Somerset.The roleinvolves a variety of responsibilities, such as assisting patients in personand over the phone, managing appointments, handling repeat prescriptions, providingadministrative support, and...

  • Patient Support Advisor

    4 weeks ago

    South Shields, United Kingdom Adecco UK Limited Full time

    Job Title: Patient Support AdvisorContract Type: Temp To PermDriving Required: NoWorking Pattern: Full TimeAre you a compassionate and customer-oriented individual who is passionate about providing excellent support to patients and their healthcare professionals? Our client, a leading healthcare organisation, is seeking a dedicated Patient Support Advisor to...

  • Patient Services Advisor

    3 weeks ago

    South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary A position for a Patient Services Advisor is availableat the Wincanton Health Centre, part of Symphony Healthcare Services.The roleinvolves a variety of responsibilities, such as assisting patients in personand over the phone, managing appointments, handling repeat prescriptions, providingadministrative support, and maintaining a welcoming...

  • Patient Services Advisor

    3 weeks ago

    South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary A position for a Patient Services Advisor is availableat the Wincanton Health Centre, part of Symphony Healthcare Services.The roleinvolves a variety of responsibilities, such as assisting patients in personand over the phone, managing appointments, handling repeat prescriptions, providingadministrative support, and maintaining a welcoming...

  • Personalised Patient Assistance

    1 day ago

    South Petherton, Somerset, United Kingdom Austin Fraser Full time

    Career Opportunity:Austin Fraser is proud to offer a Healthcare Assistant position that involves delivering exceptional patient care. As a key member of our team, you will work closely with our Activities Co-ordinator to ensure our Service Users' well-being and safety. This role carries a competitive salary of £19,500 - £21,500 annually.

  • Care Assistant

    17 hours ago

    South Petherton, Somerset, United Kingdom Ambience Care Full time

    Care Assistant - Patient Care Job DescriptionAmbience Care is looking for a compassionate Care Assistant to join our team. As a key caregiver, you will provide essential patient care services, focusing on the physical and emotional needs of our residents.Main DutiesDeliver high-quality patient care services, including personal care tasks and manual handling...

  • Patient Services Advisor

    1 week ago

    South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary Dual Location Practice specific and Contact Hubworking within the South Somerset West PCN(SSW PCN) To provide administration and reception dutiesfor the practice, dealing with patients, clinical staff and colleagues in anefficient and polite manner.Receive, assist and direct patients in accessingthe appropriate service or healthcare professional...

  • HR Advisor

    2 months ago

    South Petherton, United Kingdom Altegra Full time

    HR AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities...

  • HR Advisor

    3 weeks ago

    South Petherton, United Kingdom Altegra Full time

    HR AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities...

  • HR Advisor

    2 months ago

    South Petherton, United Kingdom Altegra Full time

    HR AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities...

  • HR Advisor

    2 months ago

    South Petherton, United Kingdom Altegra Full time

    HR Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides...

  • HR Advisor

    1 month ago

    south petherton, United Kingdom Altegra Full time

    HR AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities...

  • Luxury Skin Advisor/patient Coordinator

    7 months ago

    South West London, United Kingdom Eudelo - Dermatology & Skin Wellbeing Full time

    Job Title: Luxury Skin Advisor/Patient Coordinator Company: Eudelo Location: South Kensington and Vauxhall Position Type: Full-time Are you passionate about skincare and beauty? Do you have a natural ability to provide exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Luxury Skin Advisor/Coordinator. As...

  • Service Advisor

    4 days ago

    South Hampstead, United Kingdom CV-Library Full time

    Service Advisor - Must have motor industry experience Hampstead Up to £28k basic + bonus, OTE £36k uncapped Monday - Friday, 8am - 6pm, 1 in 4 Saturdays, 8.30am - 1pm OC19427 We are looking for an experienced Service Advisor to join the team of a successful motor dealership in Hampstead. The successful candidate will be responsible for ensuring...

  • Physicians Associate for The Community Acute

    8 months ago

    South Petherton, United Kingdom Symphony Healthcare Services Limited Full time

    Provide first point of contact for patients presenting with undifferentiated, undiagnosed problems, utilising history taking, physical examination, problem-solving and clinical decision-making skills to establish a working diagnosis and management plan, working in partnership with patients Undertake consultations (in person, video and telephone) for...

  • Medicines Optimisation Assistant

    6 months ago

    South Petherton, United Kingdom Symphony Healthcare Services Full time

    **Job summary** Are you a Dispenser looking for a career change, with future potential to progress to Pharmacy Technician level? We have an exciting opportunity to recruit a Medicines Optimisation Assistant (MOA). This is an innovative role working closely with our wider Medicines Management team of Prescription Clerks, Medicines Management Technicians and...

  • Gp Assistant for The Community Acute Response

    6 months ago

    South Petherton, United Kingdom Symphony Healthcare Services Limited Full time

    Managing any incoming clinical post to the service, sorting and prioritising for the Senior Leadership Team in terms of actions. Signposting post to other clinicians or services where appropriate. Extracting all information from clinical letters that needs coding and adding to notes Meeting and greeting patients, their families and carers as appropriate....