Patient Services Advisor

4 weeks ago

South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

Job summary Symphony Healthcare Services are recruiting for a Patient Services Advisor (Receptionist) to join the team at Bruton Surgery, in Bruton Somerset.The roleinvolves a variety of responsibilities, such as assisting patients in personand over the phone, managing appointments, handling repeat prescriptions, providingadministrative support, and maintaining a welcoming reception environment.The role also includes tasks such as registering patients, processing correspondence and helping with other administrative needs to ensure the smooth and efficient running ofthe surgery.We have 15 vacancy hours and working patterns (days / times) will discussed at interview stage.
The rate of pay is £ per hour starting rate, increasing to £ per hour once a 6-month probation period has been successfully completed.
You are also able to join the NHS or NEST pension, which is one of many excellent SHS employee benefits.Please see the attached documents and links for more information.
Main duties of the job This role requires excellent communication skills both over the phone and face-to-face in a busy and fast paced surgery.You will provide administration and reception duties for the surgery which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the surgery, in accordance with agreed procedures, protocols and timescales.You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.
You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.
).Knowledge of the NHS / General Practice would be desirable, but not essential.
About us Symphony Healthcare Services (SHS) was establishedin 2016 as part of the award-winning Symphony Programme Vanguard, developingnew models of care.
We now support 20 practices across Somerset and East Devon,providing care for 120,000 patients.SHS has developed a model where each practice isencouraged to operate autonomously, but as a subsidiary of NHS SomersetFoundation Trust (SFT), and with the backing and economies of scale from acentral support team (particularly for HR, finance, corporate and strategicmanagement matters).Providing NHS services is at the heart of what wedo.
Our vision is to ensure that primary care is sustainable for patients andpractices in Somerset, and we aim to be a national exemplar for primary careprovision.
We work closely with our practice teams to support, develop andtransform patient care and working practices with innovation and technology atthe heart of what we do.SHS welcome applications from people of allbackgrounds and underrepresented groups.
When undertaking recruitment andselection for our services, SHS we are committed to equality of opportunity forall.SHS offers a NHS or NEST Pension, a fantastic rangeof employee benefits and salary sacrifice schemes (see attached poster), alongwith flexible working from day of employment and an agile approach to home /office-based working.We look forward to hearing from you and receiving yourapplication.
Job description Job responsibilities Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
Search for, register if necessary and book onto the computer system patients as they present at the desk.
Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
Deal with unwell / distressed / aggressive patients safely and appropriately as they present at the desk or over the telephone Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointmentPlease read the attached job description and person specification (JD) for a full list of duties, tasks and expectations prior to applying.
Person Specification Knowledge and skills Essential Computer literate and good keyboard skills Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels Excellent organisational skills Strong attention to detail and the ability to transfer accurate information Work well under pressure Use own initiative within clear boundaries, seeking advice when necessary Demonstrate enthusiasm and a strong sense of teamwork Ability to complete tasks to a high standard with frequent interruptions Desirable Knowledge of medical terminology Knowledge of the NHS/General Practice Qualifications Essential English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E) Experience Essential Experience of working within a team Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures Desirable Experience of working in a customer focused environment Experience of working within an administration team Experience of working in the NHS or similar health care setting Awareness of clinical systems such as EMIS

  • Patient Services Advisor

    4 weeks ago

    South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary Dual Location Practice specific and Contact Hubworking within the South Somerset West PCN(SSW PCN) To provide administration and reception dutiesfor the practice, dealing with patients, clinical staff and colleagues in anefficient and polite manner.Receive, assist and direct patients in accessingthe appropriate service or healthcare professional...

  • Patient Support Advisor

    1 month ago

    South Shields, United Kingdom Adecco Full time

    Job Title: Patient Support Advisor Contract Type: Temp To Perm Driving Required: No Working Pattern: Full Time Are you a compassionate and customer-oriented individual who is passionate about providing excellent support to patients and their healthcare professionals? Our client, a leading healthcare organisation, is seeking a dedicated Patient Support...

  • Patient Support Advisor

    1 month ago

    South Shields, United Kingdom CV-Library Full time

    Job Title: Patient Support Advisor Contract Type: Temp To Perm Driving Required: No Working Pattern: Full Time Are you a compassionate and customer-oriented individual who is passionate about providing excellent support to patients and their healthcare professionals? Our client, a leading healthcare organisation, is seeking a dedicated Patient Support...

  • Patient Advisor

    1 week ago

    South East England, United Kingdom Huntress Full time

    . Patient Advisor - Temporary Monday to Friday 37.5 hours - various shifts between 7.00am - 6.00pm Duration 2-4 months with the possibility of extension £10.50ph plus holiday pay Hybrid role - working 1 day a week in office in Epsom, Surrey Are you highly customer focused and a confident communicator? Are you able to learn new systems quickly and work...

  • Patient Services Advisor

    7 months ago

    South Petherton, United Kingdom Symphony Healthcare Services Full time

    **Job summary** **Dual Location Practice specific and Contact Hub working within the South Somerset West PCN (SSW PCN)** To provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. Receive, assist and direct patients in accessing the appropriate service or...

  • Customer Service Advisor

    1 week ago

    South Cheriton, United Kingdom Motofix Accident Repair Centres Full time

    Customer Service Advisor Repair Centre £28,572 per annum 45 hours per week Location: Yeovil BA22 What we offer Excellent salary * 28 days annual leave (Inclusive bank holidays) * Workplace pension scheme * Free Training and Development * Employee long service rewards (Inc. additional holiday) * Employee well-being services * Free uniform (and PPE) * Life...

  • Optical Express | Patient Advisor

    1 week ago

    sheffield, south yorkshire, United Kingdom Optical Express Full time

    Job Title – Patient AdvisorLocation – MeadowhallHours – 40 hoursSalary – £24,000 per annum, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and...

  • Style Advisor

    1 week ago

    South Cheriton, United Kingdom Phase Eight Full time

    A first-class shopping experience starts with our in-store Style Advisors.Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again.Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening...

  • Hr Advisor

    3 weeks ago

    South Cheriton, United Kingdom Office Angels Full time

    Join a Leading UK Equipment Service Provider as an HR Advisor!Are you a motivated HR professional eager to make an impact?Our client, a top-tier equipment service provider in the UK, is seeking a dynamic HR Advisor to drive their people-focused transformation and contribute to their mission of becoming an employer of choice.If you're ready to take your HR...

  • Commercial Insurance Advisor

    4 weeks ago

    South Cheriton, United Kingdom Brown & Brown Europe Full time

    Job Description Position: Commercial Insurance Advisor Location: Somerton, Somerset Salary: Negotiable Overview At Higos Insurance Services (part of Brown & Brown Europe) we are currently looking for a Commercial Insurance Advisor to join the successful and welcoming broking team based out of the Somerton head office location.Higos prides itself on being a...

  • Commercial Insurance Advisor

    1 month ago

    South Cheriton, United Kingdom Brown & Brown Europe Full time

    Position: Commercial Insurance Advisor Location: Somerton, Somerset Salary: Negotiable Overview At Higos Insurance Services (part of Brown & Brown Europe) we are currently looking for a Commercial Insurance Advisor to join the successful and welcoming broking team based out of the Somerton head office location.Higos prides itself on being a market leading...

  • Personal Lines Insurance Advisor

    3 weeks ago

    South Cheriton, United Kingdom Brown & Brown Full time

    Position - Personal Lines Insurance Advisor Location - Somerton, Somerset Salary - Negotiable + benefits Overview At Higos Insurance Services (part of Brown & Brown Europe) we are currently looking for a Insurance Advisor to join the successful and experienced team based out of the Somerton head office location.Higos prides itself on being a market leading...

  • Insurance Advisor

    1 month ago

    South Cheriton, United Kingdom A-Plan Full time

    With a no limits approach, we can rise to any challenge.Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer.Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and...

  • Service Advisor

    3 weeks ago

    South Hampstead, United Kingdom CV-Library Full time

    Service Advisor - Must have motor industry experience Hampstead Up to £28k basic + bonus, OTE £36k uncapped Monday - Friday, 8am - 6pm, 1 in 4 Saturdays, 8.30am - 1pm OC19427 We are looking for an experienced Service Advisor to join the team of a successful motor dealership in Hampstead. The successful candidate will be responsible for ensuring...

  • Luxury Skin Advisor/patient Coordinator

    7 months ago

    South West London, United Kingdom Eudelo - Dermatology & Skin Wellbeing Full time

    Job Title: Luxury Skin Advisor/Patient Coordinator Company: Eudelo Location: South Kensington and Vauxhall Position Type: Full-time Are you passionate about skincare and beauty? Do you have a natural ability to provide exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Luxury Skin Advisor/Coordinator. As...

  • Service Advisor

    1 week ago

    South West England, United Kingdom Kemp Recruitment Ltd Full time

    **Service Advisor** **Job Title: Service Advisor** **Location: Worcestershire** **Hours: 8am to 5pm Monday to Friday** **Money: £26,000 per annum** Our client is looking for an experienced Service Advisor in the Worcestershire area. Service Advisor Job role: You will be the first contact for the customer as they enter the dealerships. Explain the repair...

  • Healthcare Assistant/Phlebotomist

    1 month ago

    South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary SymphonyHealthcare Services (SHS) are looking to appoint an experienced Healthcare Assistant (HCA) /Phlebotomist to join their Clinical Investigation Hub (CIH) based at SouthPetherton Medical Centre, Somerset.You will havesignificant experience of working in primary care and be competent in allhealthcare assistant duties, including but not...

  • Service Advisor

    2 weeks ago

    South Africa, United Kingdom Recruit4staff (Wrexham) Ltd Full time

    Recruit4staff are proud to be representing their client, a well-known automotive dealership in their search for a** Service Advisor** to work in their office in **Stafford** **For the successful Service A dvisor our client is offering**: - 8:00 am - 5:00 pm Monday to Friday, with 1 in 4 Saturday mornings - Basic salary up to £25,000 per annum (bonuses will...

  • Service Advisor

    2 weeks ago

    South Tyneside, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Dealer Service Advisor? Are you looking for a move? If so, here is a great opportunity for you. As a Service Advisor working for this family owned business you will be required to handle customer enquiries, book customers in, arrange collections/deliveries, produce job cards, see customers in, obtain fleet authorisations,...

  • Service Advisor

    3 days ago

    South Tyneside, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Dealer Service Advisor? Are you looking for a move? If so, here is a great opportunity for you. As a Service Advisor working for this family owned business you will be required to handle customer enquiries, book customers in, arrange collections/deliveries, produce job cards, see customers in, obtain fleet authorisations,...