Luxury Skin Advisor/patient Coordinator

6 months ago

South West London, United Kingdom Eudelo - Dermatology & Skin Wellbeing Full time

Job Title: Luxury Skin Advisor/Patient Coordinator

Company: Eudelo

Location: South Kensington and Vauxhall

Position Type: Full-time

Are you passionate about skincare and beauty? Do you have a natural ability to provide exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Luxury Skin Advisor/Coordinator. As the first point of contact for our esteemed clients, you will play a crucial role in promoting our services and guiding them through our unique skincare offerings.

Eudelo is one of London’s fastest-growing medical and aesthetic clinics. It is our mission to help people enjoy healthy skin and to look their very best. To do this, we work with a selection of the UK’s best Dermatologists, Aesthetic Doctors and Medical Aestheticians.

We are looking for a full-time Luxury Client Advisor/Patient Coordinator for our award-winning clinic, based in South Kensington and Vauxhall.

**Responsibilities**:

- Serve as the primary point of contact for clients, providing friendly and professional assistance.
- Utilize a soft-sell approach to promote our skincare services and products.
- Conduct tours of our skincare stations, introducing clients to our skincare regimes and products, and showcasing our 'experience devices'
- Participate in frequent events to engage with clients and showcase our offerings.
- Schedule appointments and treatments, ensuring seamless coordination.
- Assist clients and patients in their journey towards better skin using our medical dermatology approach and aesthetic medicine.
- Demonstrate a deep understanding of our procedures and products (training will be provided).
- Maintain a high level of knowledge regarding the latest skincare trends and advancements.
- Foster positive relationships with clients, providing ongoing support and guidance.
- Collaborate with the team to achieve sales targets and contribute to the overall success of the business.

**Qualifications**:

- Previous experience in a customer service role, preferably in the beauty or luxury industry.
- A genuine passion for skincare and a strong knowledge of skincare products and treatments.
- Excellent interpersonal skills with the ability to build rapport and establish lasting relationships.
- Exceptional communication skills, both verbal and written.
- A proactive approach to problem-solving and the ability to think on your feet.
- High level of professionalism and the ability to maintain confidentiality.
- Strong organizational, time management skills along with administrative and taking payment experience
- Flexibility to work around day shift patterns and weekends.
- Knowledge of medical dermatology, aesthetic medicine and regenerative treatments is an advantange

We offer a competitive salary, a supportive work environment, and the opportunity to work with a passionate and dedicated team. This position provides an exciting opportunity for personal growth and development within the skincare and beauty industry.

**What we will offer you**:

- Competitive salary (£25,600.00 plus commission)
- Commission scheme
- Staff discount on skincare products and treatments
- A birthday facial treatment from us
- Complimentary consultations with the UK's leading dermatologists
- 20 days annual leave (plus, bank/public holidays)
- Internal training days

Eudelo embrace a set of core values that define who we are as a company and guide our interactions with clients and team members. These values are at the heart of everything we do, and we expect all our employees to embody them:
We love Skin: We are passionate about skincare and believe in its transformative power. We continuously strive to deepen our knowledge and stay updated with the latest advancements in the field. Our dedication to skin health is the driving force behind our commitment to providing exceptional service and results.

Excellence: We are committed to excellence in everything we do. We set high standards for ourselves and constantly push the boundaries of what is possible. We take pride in delivering only the best skincare solutions and experiences to our valued clients, ensuring their satisfaction and trust in our expertise.

Positivity: We believe in the power of positivity to create meaningful connections and make a difference in people's lives. Our team members radiate enthusiasm, optimism, and a genuine desire to make our clients feel good. We create an uplifting environment where clients feel welcomed, valued, and inspired.

Integrity: We uphold the highest standards of integrity and ethics. We are dedicated to always doing the right thing, even when faced with challenges. Our honesty, transparency, and commitment to delivering on our promises are the foundations of the trust we build with our clients and within our team.

Caring: We genuinely care about our clients and their skincare concerns. We approach every interaction with kindness, empathy, and a desire to understand their needs fully. We provide a sup

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