Service Advisor
3 weeks ago
Recruit4staff are proud to be representing their client, a well-known automotive dealership in their search for a** Service Advisor** to work in their office in **Stafford**
**For the successful Service A dvisor our client is offering**:
- 8:00 am - 5:00 pm Monday to Friday, with 1 in 4 Saturday mornings
- Basic salary up to £25,000 per annum (bonuses will also apply)
- Permanent position
- 20 days holiday + bank holidays
- Company pension plan
- Uncapped bonus opportunities
**The role - Service Ad visor**:
- Understand work instructions from the Service Centre Manager / Customer Service Manager / Operations Manager prior to customer arrival,
- Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Supervisors/CS Manager
- Support management with progressing jobs through and communicating between the customers and Workshop Control
- Communicate and receive approval for any additional work required on vehicles being worked on.
- Manage the logistics and parking of all vehicles on site including sales, checking the vehicle and videoing it for any damage before it goes into the workshop.
- Upsell any work and/or accessories.
- Liaise with Parts Department on orders and inform customers of availability for fitting.
- Obtain history of vehicle
- Answering all telephone calls by the third ring at all times.
**What our client is looking for in a Service Advisor**:
- Previous experience within a similar role - **ESSENTIAL**:
- Previous experience within the Motor / Dealership Industry - **ESSENTIAL**:
- Must be computer literate - **ESSENTIAL**:
- Excellent written and oral English skills
**Key skills or similar Job titles:
**Service Advisor, Service Advising, Parts Advisor, Customer Service Administrator, Administrator, Sales administrator, Customer Service, Sales Admin
**Commutable From**:
Stafford, Stoke on Trent, Leek, Eccleshall, Newport, Market Drayton, Whitchurch, KeeleThis vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
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