Patient Services Advisor

1 week ago

South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

Job summary A position for a Patient Services Advisor is availableat the Wincanton Health Centre, part of Symphony Healthcare Services.
The roleinvolves a variety of responsibilities, such as assisting patients in personand over the phone, managing appointments, handling repeat prescriptions, providingadministrative support, and maintaining a welcoming reception environment.
Thejob also includes tasks like registering patients, processing correspondence,and helping with other administrative needs to ensure the smooth operation ofthe practice.The working hours available are hours per week, working pattern to be discussed at interview.
The rate of pay is £12:00 per hour starting rate, increasing to £ per hour once a successful 6-month probation period has been completed.Please see attached our range of excellent employee benefits, including the ability to join the NHS or NEST pensions.
Main duties of the job This role requires excellent communication skills both over the phone and face-to-face in a busy and fast paced surgery.You will provide administration and reception duties for the the surgery which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the surgery, in accordance with agreed procedures, protocols and timescales.You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.
You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.
).Knowledge of the NHS / General Practice would be desirable, but not essential.
About us Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centered care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.
If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
Job description Job responsibilities Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
Search for, register if necessary and book onto the computer system patients as they present at the desk.
Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment Person Specification Knowledge and skills Essential Computer literate and good keyboard skills Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels Excellent organisational skills Strong attention to detail and the ability to transfer accurate information Work well under pressure Use own initiative within clear boundaries, seeking advice when necessary Demonstrate enthusiasm and a strong sense of teamwork Ability to complete tasks to a high standard with frequent interruptions Desirable Knowledge of medical terminology Knowledge of the NHS/General Practice Qualifications Essential English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E) Experience Essential Experience of working within a team Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures Desirable Experience of working in a customer focused environment Experience of working within an administration team Experience of working in the NHS or similar health care setting Awareness of clinical systems such as EMIS

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