Current jobs related to Guest Service Assistant - Reading, Reading - Holiday Inn Reading West

  • Guest Service Supervisor

    6 days ago

    Reading, Reading, United Kingdom Penta Hotels Worldwide GmbH Full time

    {"h1": "Welcome to Penta Hotels Worldwide GmbH", "p": "We are a dynamic and innovative hotel chain with a passion for delivering exceptional guest experiences. Our team is dedicated to providing a warm and welcoming atmosphere, making every guest feel at home. As a Guest Service Supervisor, you will be the face of our hotel, responsible for ensuring that...

  • Guest Service Supervisor

    6 days ago

    Reading, Reading, United Kingdom Penta Hotels Worldwide GmbH Full time

    {"h1": "Welcome to Penta Hotels Worldwide GmbH", "p": "We are a dynamic and innovative hotel chain with a passion for delivering exceptional guest experiences. Our team is dedicated to providing a warm and welcoming atmosphere, making every guest feel at home. As a Guest Service Supervisor, you will be the face of our hotel, responsible for ensuring that...

  • Guest Services Coordinator

    1 month ago

    Reading, Reading, United Kingdom Superbudget hotels Ltd Full time

    Position OverviewSuperbudget Hotels Ltd is seeking a dedicated and enthusiastic Guest Services Coordinator to enhance our front desk operations. This role is essential in ensuring that our guests receive exceptional service throughout their stay.Key ResponsibilitiesWelcome guests with a warm and friendly demeanor.Manage check-in and check-out processes...

  • Guest Services Coordinator

    3 weeks ago

    Reading, Reading, United Kingdom Superbudget hotels Ltd Full time

    Position OverviewSuperbudget Hotels Ltd is seeking a dedicated and enthusiastic Guest Services Coordinator to enhance our front desk operations. This role is essential in ensuring that our guests receive exceptional service throughout their stay.Key ResponsibilitiesWelcome guests with a warm and friendly demeanor.Manage check-in and check-out processes...

  • Guest Services Ambassador

    2 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire Hotel Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Assistant to join our team at Royal Berkshire Hotel. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.Key ResponsibilitiesProvide personalized and attentive...

  • Guest Services Ambassador

    2 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire Hotel Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Assistant to join our team at Royal Berkshire Hotel. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.Key ResponsibilitiesProvide personalized and attentive...

  • Hospitality Guest Services Supervisor

    1 month ago

    Reading, Reading, United Kingdom De Vere Full time

    Become a vital part of our team as a Hospitality Guest Services Supervisor at De Vere. Key Responsibilities: Provide outstanding service to our valued guests Foster authentic relationships with guests and team members Serve as a welcoming presence in the lobby to assist guests Collaborate with different hotel departments to ensure a smooth guest...

  • Guest Services Coordinator

    1 month ago

    Reading, Reading, United Kingdom Coworth Park Full time

    Join Our Team as a Guest Services Coordinator At Coworth Park Hotel, we pride ourselves on being recognized as one of the premier workplaces in the hospitality industry. As a Guest Services Coordinator, you will embark on a unique journey to excel in your profession. In this role, you will benefit from our exceptional training programs, designed to help you...

  • Guest Services Manager

    3 weeks ago

    Reading, Reading, United Kingdom voco Reading Hotel Full time

    About the Rolevoco Reading Hotel is seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesSupport the Front Office Manager in...

  • Guest Services Manager

    3 weeks ago

    Reading, Reading, United Kingdom voco Reading Hotel Full time

    About the Rolevoco Reading Hotel is seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesSupport the Front Office Manager in...

  • Guest Services Manager

    4 weeks ago

    Reading, RG1, Reading, United Kingdom Kew Green Full time

    The roleOurGuest Service Managersare at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Reading.Guest Service Managers duties includeorchestrating theseamless operationof our guest servicescollaborating with various departments...

  • Guest Service Manager

    3 weeks ago

    Reading, Reading, United Kingdom voco Reading Hotel Full time

    Hotel Operations Excellencevoco Reading Hotel, a modern hotel with a unique blend of style and comfort, is seeking a skilled Reception Manager to lead our front office team to success.The Reception Manager will be responsible for overseeing the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services. This role...

  • Guest Services Team Leader

    1 month ago

    Reading, Reading, United Kingdom Loungers Full time

    Guest Services Team LeaderAt Loungers, our venues are vibrant spaces, and the exceptional individuals who manage them are what truly make them shine. As a Guest Services Team Leader, you will assist the management team in upholding this excellence, ensuring that every shift is executed seamlessly, leaving every guest satisfied. Your outstanding leadership...

  • Hotel Guest Services Manager

    1 day ago

    Reading, Reading, United Kingdom IHG Full time

    Guest Services Managervoco Reading Hotel is seeking a highly skilled Guest Services Manager to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds our guests' expectations.Key Responsibilities:Lead the Guest Services team to provide exceptional...

  • Hotel Guest Services Manager

    1 day ago

    Reading, Reading, United Kingdom IHG Full time

    Guest Services Managervoco Reading Hotel is seeking a highly skilled Guest Services Manager to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds our guests' expectations.Key Responsibilities:Lead the Guest Services team to provide exceptional...

  • Guest Services Coordinator Apprentice

    1 month ago

    Reading, Reading, United Kingdom Coworth Park Full time £22,000

    Join Our Team We invite you to become a part of our esteemed establishment as a Guest Services Coordinator Apprentice. At Coworth Park, we pride ourselves on being recognized as one of the premier workplaces in the hospitality industry. Your Career Development We are dedicated to nurturing your professional growth and are known for employing the finest...

  • Lead Guest Services Coordinator

    1 month ago

    Reading, Reading, United Kingdom Portico Corporate Reception Management Full time

    Position OverviewPortico Corporate Reception Management is seeking a Lead Guest Services Coordinator to join our dynamic team. This role is pivotal in managing the Guest Services across multiple locations, ensuring that a premium customer experience is consistently provided.The ideal candidate will be responsible for supervising the Guest Services team,...

  • Guest Relations Coordinator

    1 month ago

    Reading, Reading, United Kingdom C&E Recruitment Full time £24,000

    Position: Guest Relations CoordinatorWe are seeking a skilled Guest Relations Coordinator for a prestigious hospitality establishment. The Guest Relations Coordinator will play a vital role in ensuring guests feel welcomed and valued from the moment they arrive. This position involves addressing guest inquiries and providing comprehensive information about...

  • Lead Guest Services Coordinator

    1 month ago

    Reading, Reading, United Kingdom Portico Full time

    About Portico At Portico, we pride ourselves on our distinctive culture that celebrates hard work and commitment. We empower our team members to flourish, believing that the workplace should be enjoyable and engaging. We are currently seeking a Lead Guest Services Coordinator to join our dynamic team. Role Overview The successful candidate will be...

  • Head of Guest Relations

    1 month ago

    Reading, Reading, United Kingdom Coworth Park Full time

    At Coworth Park, we prioritize your professional journey and are recognized for employing the finest talent in the hospitality sector. As the Head of Guest Relations, you will embark on a distinctive opportunity to be acknowledged as a leader in your domain. You will gain insights not only from your esteemed colleagues but also through our prestigious...

Guest Service Assistant

3 months ago

Reading, Reading, United Kingdom Holiday Inn Reading West Full time

Job Ref:
KGH6887

Branch:
Holiday Inn Reading West

Location:
Holiday Inn Reading West, Reading

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Various

Hours per week:32

Posted date:10/03/2023

Closing date:12/04/2023

This role? It's ALL about the guest and delivering an outstanding service for them.

Outstanding being safe, hospitable and positively memorable experience.

You'll be playing a key role in supporting your hotel in achieving its performance metrics and objectives - and you'll care about doing so, along with an incredible team in Guest Services.


What you'll be doing as a Guest Service Assistant

  • Ensuring that all guests experience an outstanding level of service throughout their stay
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
  • Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
  • Being attentive to all guests and looking for opportunities to upsell and make recommendations to enhance their experience
  • Welcoming all guests to the hotel and completing their checkin to a high standard, getting to know their reason for staying and accomodating accordingly
  • Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
  • Responding promptly to guest complaints and finding ways to turn around any negative feedback
  • Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
  • Process and receive telephone or walkin reservations accurately
  • Processing bookings and payments
  • Looking for ways to deliver continuous improvements to the guest experience.

What'll make you a great fit

  • It doesn't matter where you've gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
  • You'll enjoy using tech we have lots of it to make your life easier and our guests experience more seamless
  • You'll love people and as a result, have great interpersonal and communication skills
  • Details? You love them You'll be incredibly attentive with guests as a result
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Selfmotivated and confident
  • Hardworking but FUN

The benefits

  • Discounts across retail, restaurants, events etc (because we know life isn't just about work)
  • Employee and Family and Friends discounts in hotels across the Kew Green Hotels portfolio
  • Mental Health and other Wellbeing Support with our 24/7, 365 Employee Assistance Line
  • Free gym membership
  • Employee discounts at other hotels within our brand partner family (and you're not just limited to good old Britain our brand partner has hotels that span the world)
  • Free parking
  • Progression and room to grow, with opportunities across the UK and internationally
  • Flexible working hours.
Holiday Inn Reading West is a 50 bedroom hotel located on the outskirts of Reading. We are warm and friendly team looking after a busy hotel, restanrant and meeting rooms up to 200 people.