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Guest Services Team Leader

2 months ago

Reading, Reading, United Kingdom Loungers Full time
Guest Services Team Leader

At Loungers, our venues are vibrant spaces, and the exceptional individuals who manage them are what truly make them shine. As a Guest Services Team Leader, you will assist the management team in upholding this excellence, ensuring that every shift is executed seamlessly, leaving every guest satisfied. Your outstanding leadership will be key to this success.


Key Responsibilities:

  • Lead the team with enthusiasm, setting a high standard for service and efficiency.
  • Maintain a keen eye for detail, ensuring that every aspect of the guest experience is top-notch.
  • Foster a welcoming atmosphere that encourages community engagement and loyalty.
  • Support the management team in achieving operational goals and enhancing team performance.

Benefits:

  • Equitable sharing of tips among team members based on hours worked.
  • Paid breaks to ensure well-being during shifts.
  • Complimentary meals provided during every shift, regardless of duration.
  • 50% discount on food across all our brands from day one.
  • 28 days of paid leave (including public holidays) on a pro-rata basis.
  • Engaging competitions and incentives, including opportunities for exciting trips.
  • Time off on Christmas and Boxing Day.
  • Annual staff celebration event.
  • Access to emotional and practical support through the Licensed Trade Charity.
  • Flexible pay options through Wagestream.
  • Company pension plan.
  • Recognition for long service.
  • Opportunities for personal growth and career advancement in a rapidly expanding organization.

What We Seek:

  • Current experience as a Supervisor, Team Leader, or a dedicated front-of-house team member looking to step into management, preferably in the hospitality sector.
  • Experience in a bar or restaurant setting, with a focus on preparing and serving fresh food and beverages.
  • A genuine passion for the hospitality industry.
  • Strong drive and determination to overcome challenges.
  • Excellent literacy and attention to detail for effective KPI reporting.
  • Strong communication skills with the ability to build rapport and trust with team members and guests.
  • Self-motivated and able to work efficiently under pressure.
  • Solid understanding of best practices in sales enhancement, forecasting, reporting, recruitment, and customer satisfaction metrics.

If you are interested in learning more about our company culture and values, we encourage you to explore our online presence.