Private Travel Assistant

2 weeks ago

Fulham, Greater London, United Kingdom Scott Dunn Full time

Job no: 521136

Brand:
Scott Dunn

Work type:
Hybrid

Location:
Hammersmith

Categories:
Leisure Travel & Retail

The Opportunity
***Joining the Scott Dunn Private team in our pursuit to take our service to a new level of personalisation, we are looking for a Private Travel Assistant to support with ensuring that our experiences are luxury in every sense and a seamless service is promoted throughout the membership. Partnering with our Private Travel Mangers, this will involve meticulous attention to detail, accuracy, and creative flair, to deliver accuracy in our documentation, invoicing and booked services, as well as adding personalised touches to each experience aligned with the member's profile. Working with our most discerning travellers with member-facing responsibilities from the outset, this role would be ideal for a service-oriented individual with a passion for luxury and travel looking for an opportunity with excellent career progression and development.

Responsibilities
The responsibilities for this role include (but are not limited to):

  • To be a 'hand in glove' support to the PTM by dovetailing operational requirements with the PTM sales responsibilities, ensuring efficiency and accuracy
  • To diligently adhere to operational process and to champion best practice from the PTM
  • Confirm all holiday arrangements, supplier bookings/invoices are correct and ensure member documentation is completed to the highest standard
  • Act as a second pair of eyes, spotting discrepancies and areas for possible error
  • Enhance bookings for Scott Dunn Private members and coordinate the booking of restaurants, tours, shows, spa treatments and other member requests
  • To have the mindset of anticipating members needs and going above and beyond to exceed them
  • Help coordinate details with Hotel Concierge and Travel Consultants for Special Birthdays
  • Create memorable surprise and delights for members throughout the holiday booking and travel experience
  • Become fully conversant with internal software and databases
  • Plan for each travel consultant's bookings to ensure documentation and post booking admin is delivered on time
  • Maintain relationships with a network of suppliers and fixers to gain access to often closed doors
  • Liaise with the PTM to source and send gifts to their members as necessary
  • Develop hot off the press product knowledge banks for concierge to create a unique offering for members
  • Demonstrate the key values of Scott Dunn Private and embody our values and commitment to our members
  • Ensure key contacts in destination are prepared to welcome members and enhance the experience
  • Capturing all personal preferences regarding concierge in Scott Dunn's systems that will be effectively referred to and updated at all future touch points
  • Ensure a timely collection of balances
  • To attend supplier meetings, and training to ensure total immersion in the destinations offered, including from timetotime visiting countries as part of a familiarisation trips

About You
***- Ability to work to deadlines and prioritise effectively

  • Strong organisational skills with the ability to multitask
  • Selfmotivated with a proactive and positive attitude
  • Genuine passion for luxury travel
  • Experience working in the UHNW sector would be further beneficial

Values & Behaviours
***-
In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
-
In the Detail
  • Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
-
Inspiring:

  • Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Location

  • We aim to find someone who would be office based in our London, Hammersmith office.

Benefits
We offer very competitive salaries and a great benefits package including the following:

  • 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
  • Contributory pension scheme
- 'Cycle to work' scheme

  • Subsidised private healthcare
  • Company loyalty scheme (Travel Fund)
  • Travel insurance
  • Familiarisation trips
  • Recognition awards throughout the year
  • Social events
  • 1 hour per week paid learning & development / personal growth
  • Paid volunteering leave

Applications close: 26 Apr 2024 GMT Daylight Time

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