Sales Operations Team

2 weeks ago

Fulham, Greater London, United Kingdom Flight Centre Travel Group Full time

The Opportunity
We are looking for a passionate Travel Executive to join our Sales Operations team in the UK.

Working alongside our Travel Consultants, you will be ensuring an exceptional standard of guest service is delivered through meticulous attention to detail, thereby delivering accuracy in our documentation, invoicing and booked services.

This role will be ideal for a professional with experience in a sales support function who is seeking an operational and detail-focused opportunity with excellent career progression and development.


Responsibilities

  • To be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities, ensuring efficiency and accuracy
  • To diligently adhere to operational process and to escalate instances where this is not being followed by the team
  • Confirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
  • Act as a second pair of eyes, spotting discrepancies and areas for possible error
  • Obtain and accurately record all required information from guests on behalf of the Travel Consultants
  • To prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
  • Process refunds and cancellations in a timely manner
  • To attend supplier meetings, and training to ensure total immersion in the destinations offered, including from timetotime visiting countries as part of a familiarisation trip

About You

  • Demonstrable attention to detail, ownership of accuracy
  • Ability to work to deadlines and prioritise effectively
  • Strong organisational skills and able to juggle multiple tasks
  • Interest and understanding of luxury service and guest expectations
  • Selfmotivated with a proactive and positive attitude
  • Genuine passion for luxury travel would be beneficial
  • Knowledge of Latin America would be further advantageous

Values & Behaviours
-
In the know
  • Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
-
In the Detail:

  • Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
-
Inspiring:

  • Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun

Location
We aim to find someone who would be office based in our London, Hammersmith office.

Benefits
We offer very competitive salaries and a great benefits package including the following:

  • 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
  • Contributory pension scheme
- 'Cycle to work' scheme

  • Subsidised private healthcare
  • Company loyalty scheme (Travel Fund)
  • Travel insurance
  • Familiarisation Trips
  • Recognition awards throughout the year
  • Social events
  • 1 hour per week paid learning & development / personal growth
  • Paid volunteering leave

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