Rider Care Representative

1 week ago


Dorking, Surrey, United Kingdom Specialized Full time
Rider Care Representative

About Specialized

  • Are you passionate about excellent customer service?_
  • Are you a natural at developing positive relationships with internal and external customers?_
  • Do you enjoy collaborating with talented teammates?_
  • Do you have an interest in cycling and are you eager to help others get on a bike?_
  • If you were able to answer 'yes' to these questions, we'd love to talk to you._


We're looking for a Rider Care Representative to join Specialized UK, providing first-class customer service support to our retail partners and fellow riders.


HOW YOU'LL MAKE A DIFFERENCE

  • Respond to dealer inquiries, providing support for all lines of Specialized product, warranty evaluations, technical support and service parts.
  • Resolve unique or complex issues through creative, rider focussed solutions.
  • Promote relationships between Specialized and the network of retailers
  • Collaborate with the global team, management and internal departments as necessary to resolve rider and product issues
  • Travel: some travel to events throughout the UK may be required.

KNOWLEDGE AND EXPERIENCE

  • Qualifications_
  • We're a community of Rider Care Specialists who can help you get up to speed on the specifics of our products. If you own a bike and like to tinker with the basics, that's a great place to start. If you are proficient in bicycle maintenance and repair proficiency, then that's good too.
  • Experience_
- _ Demonstrated experience in a customer service role_

  • Excellent Customer Service skills
  • Computer proficiency in Microsoft Word, Outlook and Excel (Oracle would be a bonus)
  • Experience in working with a CRM system is helpful, but we can show you the ropes if not
  • Ability to collaborate effectively with a talented team.
  • Excellent time management skills to ensure workload is prioritised to meet customer needs and team KPIs
  • An interest in, and some basic knowledge of Specialized products and the cycling industry in general
  • Ability to suggest and carry out practical actions/solutions to deal with issues and solve problems
  • Hours / Admin_
  • At Specialized UK we have a dynamic working policy which means we offer flexibility in the days you work in the office each week (capped at two remote working days per week), this is on a 40 hour working week based around a rota system within the department.
  • Location: our Head Office is in Dorking, Surrey.


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