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Welcome & Service Assistant

3 months ago

Dorking, Surrey, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.


Please note this role requires you to be flexible to work on weekends, bank holidays and school holidays. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equalinstalments over the year.


What it's like to work here It's an exciting time to work at the celebrated Edwardian retreat of Polesden Lacey.

New areas of the property have opened to the public, making this a year-round attraction with lots of opportunities within the team.

The property boasts glorious views ofthe surrounding Surrey Hills, as well as an impressive art collection, manicured gardens and a large National Trust Shop.

Colleagues have a great team spirit with close links to the local community.

This picturesque property is just four miles outside of Dorking,however you're likely to need your own transport to get here.

Everything in the garden reflects Mrs.

Greville's desire to impress her guests with lavish displays, garden tours are available through the day in summer and weekends in the winter.


Click here for more information about this location What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day.

As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

Working with our spirit of place you'll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.


You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for We'd love to hear from you, if this sounds like you:

  • Ability to work in a team
  • flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Hardworking with a willingness to learn
  • An understanding of the importance of great service
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice
Click here to find out more about the benefits we offer to support you.