Customer Service Representative

5 days ago


Dorking, Surrey, United Kingdom Skipton Building Society Full time

About Us

Skipton Building Society is a leading mutual organisation, dedicated to helping our members achieve their financial goals. As a Customer Service Consultant, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our members.

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
  • Act as the first point of contact for customers in branch, providing a warm and welcoming experience.
  • Proactively contact customers to discuss their needs and preferences.
  • Educate customers on our range of products and services, including savings options and financial planning tools.
  • Maintain accurate customer records and identify vulnerable customers who require additional support.
  • Adhere to our policies, standards, and controls to ensure excellent customer service and financial integrity.

What We Offer

  • Annual discretionary bonus scheme, with an average on-target bonus of 8%.
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme, allowing you to buy and sell additional annual leave days.
  • Generous employer pension contributions, up to 10% per annum.
  • Access to the Lifeworks employee assistance programme, including wellbeing apps and online discounts.
  • Two paid volunteering days per year, to support your chosen charity.

Requirements

  • Passion for delivering exceptional customer service.
  • Excellent communication, engagement, and listening skills.
  • Ability to work well with others, with a 'one-team' mindset.
  • Flexibility to adapt to changing business needs and priorities.
  • Openness to a broad range of activities and responsibilities.


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About UsSkipton Building Society is a leading mutual organization in the UK, dedicated to helping people achieve their financial goals. We are committed to providing exceptional customer service and building strong relationships with our members.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About UsSkipton Building Society is a leading mutual organization in the UK, dedicated to helping people achieve their financial goals. We are committed to providing exceptional customer service and building strong relationships with our members.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...


  • Dorking, Surrey, United Kingdom Ascent Sourcing Ltd Full time

    Job SummaryWe are seeking a highly organized and proactive individual to join our team as a Customer Service Manager at our high-level repair centre in Dorking. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesProvide timely and effective...


  • Dorking, Surrey, United Kingdom Ascent Sourcing Ltd Full time

    Job SummaryWe are seeking a highly organized and proactive individual to join our team as a Customer Service Manager at our high-level repair centre in Dorking. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesProvide timely and effective...


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing tailored solutions to meet our customers' needs.Key ResponsibilitiesEngage with customers to understand their...


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing tailored solutions to meet our customers' needs.Key ResponsibilitiesEngage with customers to understand their...


  • Dorking, Surrey, United Kingdom Pets Corner UK Full time

    Pets Corner UK is a leading family-run business seeking a customer-focused Sales Advisor to join our team in Dorking. As a Sales Advisor, you will be responsible for delivering exceptional customer service, assessing customer needs, and recommending our products and services.Key Responsibilities:Provide outstanding customer service, ensuring every customer...


  • Dorking, Surrey, United Kingdom Pets Corner UK Full time

    Pets Corner UK is a leading family-run business seeking a customer-focused Sales Advisor to join our team in Dorking. As a Sales Advisor, you will be responsible for delivering exceptional customer service, assessing customer needs, and recommending our products and services.Key Responsibilities:Provide outstanding customer service, ensuring every customer...


  • Dorking, Surrey, United Kingdom Mistral Recruitment Ltd Full time

    Job Summary:Mistral Recruitment Ltd is seeking a highly skilled and organized Customer Service Administrator to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Meet and greet customers, suppliers, and other third...


  • Dorking, Surrey, United Kingdom Mistral Recruitment Ltd Full time

    Job Summary:Mistral Recruitment Ltd is seeking a highly skilled and organized Customer Service Administrator to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Meet and greet customers, suppliers, and other third...


  • Dorking, Surrey, United Kingdom Ascent Sourcing Ltd Full time

    {"h1": "Customer Service Manager", "p": "Ascent Sourcing Ltd is seeking an organised, friendly, and proactive individual to join the team as a Customer Service Manager within the high-level repair centre in Dorking.Key Responsibilities:* Frequent contact with customers* Updating customers throughout the repair process* Assessing/reviewing client vehicles on...


  • Dorking, Surrey, United Kingdom Ascent Sourcing Ltd Full time

    {"h1": "Customer Service Manager", "p": "Ascent Sourcing Ltd is seeking an organised, friendly, and proactive individual to join the team as a Customer Service Manager within the high-level repair centre in Dorking.Key Responsibilities:* Frequent contact with customers* Updating customers throughout the repair process* Assessing/reviewing client vehicles on...


  • Dorking, Surrey, United Kingdom Lidl Full time

    Job OverviewPosition: Customer AssistantCompensation: £12.40 to £13.00 per hourWork Arrangement: Full TimeExperience Required: Entry LevelWork Environment: Retail StoreReference: ZIPC1_UKTJRole SummaryAs a Customer Assistant at Lidl, you will play a vital role in ensuring a positive shopping experience for our customers. Your responsibilities will...


  • Dorking, Surrey, United Kingdom Lidl Full time

    Position OverviewThe role of a Customer Assistant is essential in providing excellent service to our customers. This position offers a competitive salary ranging from £12.40 to £13.00 per hour.LocationPosition available at our retail outlet.Contract TypeThis is a Full-Time opportunity.Experience LevelWe welcome candidates at an Entry Level.Employment...


  • Dorking, Surrey, United Kingdom Lidl Full time

    Job OverviewPosition: Customer AssistantCompensation: £12.40 to £13.00 per hourWork Schedule: Full TimeExperience Level: Entry LevelEmployment Sector: RetailReference ID: ZIPC1_UKTJPosition SummaryAs a Customer Assistant at Lidl, you will play a vital role in ensuring customer satisfaction and enhancing the shopping experience. This position...


  • Dorking, Surrey, United Kingdom Unum Full time

    Job Posting End Date: August 29Who are we?We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.The roleWhat will you be doing?Customer Service AdvisorDorking or BasingstokeHybrid2 days per week in officeSalary:...


  • Dorking, Surrey, United Kingdom Tate Full time

    Client Relations SpecialistAn exciting opportunity awaits for a driven and ambitious individual with a strong background in customer service and exceptional communication abilities.This position is tailored for a skilled Client Relations Specialist looking to transition into a role that involves confirming orders received through various channels, including...


  • Dorking, Surrey, United Kingdom Pets Corner UK Full time

    Pets Corner UK is a leading family-run business seeking a customer-focused Sales Representative to join our team in Dorking. As the 'Home of Natural Pet Food', we pride ourselves on providing exceptional customer service and nutrition advice.The ideal candidate will have a genuine enthusiasm for people and pets, with a strong customer focus and ability to...


  • Dorking, Surrey, United Kingdom Pets Corner UK Full time

    Pets Corner UK is a leading family-run business seeking a customer-focused Sales Representative to join our team in Dorking. As the 'Home of Natural Pet Food', we pride ourselves on providing exceptional customer service and nutrition advice.The ideal candidate will have a genuine enthusiasm for people and pets, with a strong customer focus and ability to...


  • Dorking, Surrey, United Kingdom RBH Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Front of House team as a Front of House Team Member. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesCheck-in and check-out guests using our...