Customer Service Representative

7 days ago


Dorking, Surrey, United Kingdom Ascent Sourcing Ltd Full time

Job Summary

We are seeking a highly organized and proactive individual to join our team as a Customer Service Manager at our high-level repair centre in Dorking. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities

  • Provide timely and effective communication with customers throughout the repair process
  • Assess and review client vehicles on the forecourt/showroom before re-assessing courtesy cars returned after use
  • Utilize strong attention to detail and polished communication skills to effectively communicate with all levels of internal and external stakeholders and support functions
  • Work collaboratively with the team to achieve business objectives and drive customer satisfaction
  • Develop and maintain a thorough understanding of the customer service journey and identify opportunities for improvement

Requirements

  • Previous customer service experience, ideally within automotive or a similar industry
  • Experience with MS Office software, especially Excel, Word, and Outlook
  • Strong attention to detail and ability to multitask
  • Polished communication skills, both written and verbal
  • A positive and proactive mindset and a flexible, hands-on approach to working in a team

About Ascent Sourcing Ltd

Ascent Sourcing Ltd is a market leader within the vehicle repair industry. We are committed to providing exceptional customer service and delivering high-quality results. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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