Complaints Administrator

2 weeks ago


Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time
We are looking for an enthusiastic Complaints Administrator to join our Team. The post involves providing an efficient and comprehensive secretarial and administrative support to the Complaints and PALs Team.

The post holder will assist in the handling of verbal and informal complaints from the public, their advocate and through liaison with other staff and take action to ensure that they achieve an early and effective resolution

  • The post holder will work systematically with colleagues in the Complaints and PALs teams in the management of all aspects of the complaint's procedure and provide accurate information on all aspects of the services the Trust provides, including how to raise a concern or make a complaint in line with Trust procedure.
  • The post holder will triage and respond to face to face, written, telephone or concerns or complaints and ensure they are recorded on the Trusts complaint management system Datix.
  • Ensure all records are up to date and accurate, and log all new concerns and complaints received by the Trust and issue them to the appropriate divisional team.


The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large District General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital.


The Trust provides services in all of the surgical and medical specialties common to a District General Hospital with some specialist services.

The Trust serves the whole of the local population currently in excess of 250,000 residents which geographically covers populations in England and North Wales.


The Trust strives to continuously improve and sustain the quality of its services for patients, providing care to more than 445,000 patients per year, with almost 4,000 staff working together putting quality and patient safety, at the heart of everything we do.

The organisation provides a wide range of services offering health care to the whole spectrum of the population from birth to the end of life.

The Trust complies with its terms of authorisation as a Foundation Trust.

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.
  • Sales Administrator

    2 weeks ago


    Chester, Cheshire, United Kingdom PSi Talent Full time

    Working for the well-established and successful manufacturing business the Sales Administrator will be responsible for administering the end-to-end sales process, from enquiry to invoice and payment and playing a pivotal role in ensuring that all customer orders are processed accurately, and the company's business systems updated and maintained. The role...


  • Chester, Cheshire, United Kingdom 3R Consulting Full time

    3R Consulting are recruiting a Senior Property Helpdesk Administrator based in Chester.You will support the Property Helpdesk Manager by championing the Property Helpdesk Administrator Team acting as first point of support for training, guidance, advice and queries. Provide weekly reports and analysis on telephone statistics, contractor performance,...

  • Legal Administrator

    4 weeks ago


    Chester, Cheshire, United Kingdom Anderson Scott Solutions Ltd Full time

    Legal Administrator - Quality and compliance Chester £ DOE - Plus 5 weeks holiday increasing with long service, Enhanced pension, healthcare scheme plus more ….. My well-established client based in Chester is looking for a Legal Administrator to join its friendly team. This role is working in a quality and compliance department and would suit candidates...

  • Administrator

    2 weeks ago


    Chester, Cheshire, United Kingdom Carrier Full time

    Country:United KingdomLocation:TCUK Stockport, Unit 15 S Park Business Park, Hamilton Road, Stockport, SK1 2AE.Role: Sales Support AdministratorLocation: StockportContract type: Full time, initial 6 month contractCarrier HVAC now has an opportunity for a Sales Support Administrator, based from the Stockport office. This is an initial 6 month contract, with a...


  • Chester, Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company A fun, thriving and growing travel company in Central Chester is looking for the support of 2 admin superstars to join their customer service team over the summer months Huge on culture and growing skills, my client is an award-winning employer and would benefitfrom customer service workers looking to add to and develop their already...


  • Chester, Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company A thriving travel company based in Central Chester is seeking 2 customer service agents for the summer months. An award-winning employer, this company values workforce culture and skills development. Your new role Joining the customer service team, you will handle email queries, engage with customers, and make occasional outbound calls....

  • Support Co-Ordinators

    2 weeks ago


    Chester, Cheshire, United Kingdom Aimeewillow Full time

    The Role and Responsibilities Issue/fulfil partner trading agreements, approvals, and system registration process. Partner/broker set up and updating of internal systems such as CRM/Salesforce/Pivot platforms. Assisting with the raising and fulfilment of finance agreements and all associated documentation for finance Lease/Loan/Purchase. Fulfilment of...

  • Sales Advisor

    2 weeks ago


    Chester, Cheshire, United Kingdom SAMSONITE Full time

    Position: Part time Sales Advisor (4 hours)Location: Samsonite, Designer Outlet Cheshire Oaks, Unit 8 Kinsey Rd, Ellesmere Port CH65 9JJAvailability: Immediate StartJob PurposeOffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.Assist in the maintenance of a tidy and well...


  • Chester, Cheshire, United Kingdom UBC Flexible Offices Full time

    Company DescriptionUBC Flexible Offices is a leading provider of flexible office space, offering serviced offices, co-working space, virtual offices, and meeting room facilities. With locations across the UK, our offices are popular among businesses of all sizes. From start-ups to large companies, UBC Flexible Offices provide fully furnished and equipped...

  • Event Coordinator

    2 weeks ago


    Chester, Cheshire, United Kingdom Chester Race Company Full time

    Are you a driven events professional with a genuine passion for creating memorable experiences? Horseradish Catering have the fantastic opportunity for an Events Coordinator to join the team on a permanent contract in the heart of the historic city of Chester. Taking initial enquiries through to delivery, you will be responsible for coordinating a wide...

  • Box Office Assistant

    2 weeks ago


    Chester, Cheshire, United Kingdom Chester Race Company Full time

    Are you a confident and customer service driven professional looking to progress your career? We are searching for a Box Office Assistant to join our team on a fixed term contract, based on-site at Chester Racecourse. We can also offer free chef prepared lunch, free city centre parking, restaurant, and gym discounts as well as many more benefitsThis role...

  • Customer Service

    2 weeks ago


    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.About the roleIn addition to general and varied customer requests the customer service team also have several...

  • Call Centre Advisor

    2 weeks ago


    Chester, Cheshire, United Kingdom Flip Out UK Full time

    We are Flip Out, we are the UKs biggest and best adventure parks We are now recruiting for a personable, bubbly, confident and organised Contact Centre Agent to join our Contact Centre Team on a full basis (40 hours per week) in Chester.Brand New Bonus SchemeWe are now offering a fantastic incentive scheme where our top 3 performers in our small contact...

  • Bodyshop Estimator

    2 weeks ago


    Chester, Cheshire, United Kingdom Inchcape Full time

    Bodyshop Estimator – VW Chester £29,933.82 – OTE £30,727.20 40 hours Work with a World class brand As a Bodyshop Estimator your role will be to maximise the Inchcape Paint & Body Centre profitability through the use of professional sales techniques whilst ensuring the highest level of customer care and satisfaction are met at all times. What we can...

  • Call Centre Advisor

    2 weeks ago


    Chester, Cheshire, United Kingdom Flip Out UK Full time

    We are Flip Out, we are the UKs biggest and best adventure parks We are now recruiting for a personable, bubbly, confident and organised Contact Centre Agent to join our Contact Centre Team on a full basis (40 hours per week) in Chester.Brand New Bonus SchemeWe are now offering a fantastic incentive scheme where our top 3 performers in our small contact...

  • Call Centre Advisor

    2 weeks ago


    Chester, Cheshire, United Kingdom Flip Out UK Full time

    We are Flip Out, we are the UKs biggest and best adventure parks We are now recruiting for a personable, bubbly, confident and organised Contact Centre Agent to join our Contact Centre Team full time in Chester.Brand New Bonus SchemeWe are now offering a fantastic incentive scheme where our top 3 performers in our small contact centre team can earn an...

  • Ecm Officer

    2 weeks ago


    Chester, Cheshire, United Kingdom Homecarers Cheshire Full time

    About the RolePosition: ECM OfficerSalary: 22,500Hours: Monday to Friday 8am to 4pmLocation: The main base for the postholder will be The Old Chapel, Victoria Road, Chester, CH2 2AXJob OpportunityReports to: Care ManagerMain purpose of the role: To support the Care Manager to ensure that Homecarers Limited care services are delivered to a high standards and...


  • Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.About the roleIn addition to general and varied customer requests the customer service team also have several...

  • Ecm Officer

    2 weeks ago


    Chester, Cheshire, United Kingdom Homecarers Cheshire Full time

    About the Role:2x ECM officersSalary £22500 FTE, £11,500 (Pro rata)Hours - 20 HPW (8am - 4pm) Weekend and evening availability may sometimes be requiredLocation: The main base for the postholder will be The Old Chapel, Victoria Road, Chester, CH2 2AXJob Opportunity:Reports to: Care ManagerMain purpose of the role:To support the Care Manager to ensure that...


  • Chester, Cheshire, United Kingdom Mallinckrodt Pharmaceuticals Full time

    Description To maintain the trade compliance and customs requirements to ensure smooth and effective operations that meet our legal obligations. To coordinate and process international orders in compliance with all regulations and legal requirements. A front-line contact for customers the role is to provide exceptional service with the ability to...