Call Centre Advisor
1 week ago
We are
Flip Out, we are the UKs biggest and best adventure parks We are now recruiting for a personable, bubbly, confident and organised
Contact Centre Agent to join our Contact Centre Team on a full basis (40 hours per week) in
Chester.
Brand New Bonus Scheme
We are now offering a fantastic incentive scheme where our top 3 performers in our small contact centre team can earn an additional £250, £175 or £125 each and every month.
Huge potential additional earnings of £3000 per year
Job Overview
We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal team member will want to have fun at work, in a massively important role where every day is different
We are consistently busy throughout the year and bring in all types of bookings, from families, individuals, schools, football teams, scouts & guide groups as well as many more.
We have over 80,000 followers on social media, boasting thousands of 5* reviews. We have millions of visitors a year, and we need an excellent team to make sure every single guest always has a memorable experience
We are all about our guests Your goal will be to provide them with the best customer service possible Our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time
Duties and Responsibilities
- Be the voice of Flip Out
- Reviewing company reviews and responding to reviews appropriately
- Handling complaints, taking full detailed reports and resolving situations whilst keeping cool, calm and collected
- Completing various administration tasks
- Ensure excellent standards of housekeeping are maintained at all times
- Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
- Interaction is the absolute key to creating unforgettable experiences one guest at a time
Qualifications/Skills
- High level of written and verbal English
- Comfortable with upselling
- Eager to Learn
- Fantastic Teamwork
- Be personable, engaging, positive and bubbly as well as being patient, calm and empathetic
- This role is all about personality and the right attitude where you know nothing else other than making all our guests feel listened to and cared for at all times
Shift Availability & Pay
- This is a full time 40 hour per week position on a 0 hour contract. You must be available to work various shift patterns including evenings and weekends.
Job Types:
Full-time, Zero hours contract
Salary:
Up to £23,950.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
- Weekends only
Supplemental pay types:
- Bonus scheme
Application question(s):
- How would you be commuting to CH1 6LT?
- If successful, we conduct inductions and initial training for 1 full week
- Monday to Friday typically 6 hours per day. Can you commit to this even if you'd like part time hours?
- This is a full time position working 40 hours per week. What is your shift availability each week (please include days and times)
Experience:
- customer service: 1 year (required)
Call Centre: 1 year (required)
Work Location:
In person
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