Senior Service Advisor

1 week ago

Chester, Cheshire, United Kingdom Motor Match Full time

The Opportunity:


As a Senior Service Advisor for Swansway you'll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers.

Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will lead the front of Service Advisor team and offer outstanding customer care to our customers.


You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.


More about the role:

  • Provide a knowledgeable, responsive, and efficient service
  • Manage and allocate Service Advisor workload day to day
  • Work closely with the Workshop Controller and ensure priority job cards are managed
  • Meet and greet customers, qualify work, and identify customer's additional needs at vehicle dropoff
  • Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
  • Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
  • Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
  • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
  • Maintain knowledge of retention products and services upselling where appropriate
  • To discuss and upsell additional work to the customer, where appropriate
  • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers

More about you:

Essential:

  • Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team
  • Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
  • Results focused, you will be resilient and overcome obstacles to succeed
  • A good technical awareness or understanding of vehicles and components
  • Experience of upselling products or services
  • Must have a valid driving licence

A bit more about the family:

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today.

From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.


We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts.

All this is supported by our Head Office in Crewe.


But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work.

We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years

Benefits of working for Swansway Group:

  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Annual flu jab
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Flexible working patterns
  • Car Benefit Scheme for employee or family

  • Senior HR Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Staffing Lab Full time

    Join Our Clients Team as a Senior HR AdvisorLocation: CreweSalary: £40,000 per annumContract: PermanentAre you a seasoned HR professional looking for your next challenge? Do you thrive in a dynamic, fast-paced environment? If so, our client have the perfect opportunity for youThe Role:We are seeking a highly motivated and experienced Senior HR Advisor to...

  • Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Sytner Group Full time

    About the roleWe have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Chester.As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Senior Holiday Let Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Sykes Cottages Full time

    About the Role:Are you a natural at building rapport? Have a talent for dealing with and resolving issues? Looking to showcase your keen skills in negotiation and communication within your newest Senior challenge?We are looking to appoint our newest Senior Holiday Let Advisor to join our ambitious Property Recruitment Team as we enter one of our busiest...

  • Automotive Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Just Recruitment Solutions Full time

    Service Advisor Vacancy - Chester - £34k OTEMon - Fri 8am - 5.30pm, 1 in 2 Saturday Mornings 8am pmExperienced Service Advisor Prestige Franchise Dealership £34k OTE per annumAs a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.Your duties will include:Upselling of...

  • Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom The Halliwell Jones Group Full time

    JOB SUMMARYHere at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a Service Advisor. The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales.WHAT WE CAN OFFER YOU22 DAYS HOLIDAY PLUS BANK HOLIDAYS AND YOUR BIRTHDAY...

  • Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Lookers Plc Full time

    OTE:GBP £30,800.00/YrOverview:Chester Vauxhall / KiaContract type: Permanent, full-timeWorking hours: (42)Monday to Friday 08:00 to 17:00 and alternate Saturdays 08:30 - 12:30Salary: £30,800 OTE (including £26,000 basic plus bonus)Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come...

  • Advisor Services Administrator

    1 week ago

    Chester, Cheshire, United Kingdom Pontoon Solutions Full time

    Job Description Treasury Client Service Advisor 6 Month Contract (Initial) Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities...

  • Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Premier Automotive Full time

    Here at Premier Recruitment we have exciting opportunities for Non-Brand Certified Service Advisor. The positions are located at our Chester Centre. WHAT WE CAN OFFER YOU Basic Salary £28,000 OTE £36,00022 days holiday plus bank holidays AND your birthday off1 car per employee via a salary sacrifice scheme; a brand new vehicle after 6 months of employment...

  • Service Desk Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Healthy Estates Facilities Management Full time

    An opportunity to join an expanding and progressive facilities management company in a fast-paced and varied environment. In this role you will ensure that all contractors are working to the agreed service level agreements and meeting KPI's in line with statutory compliance requirements.Your role will involve the effective recording of all work orders...

  • Customer Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Evanshalshaw Ford Full time

    Customer Service Advisor**Location: Ford Chester Weekend Position**Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.Are you a confident customer service superstar who's passionate about cars? If...

  • Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Premier Recruitment Solutions Limited Full time

    Here at Premier Recruitment we have exciting opportunities for Non-Brand Certified Service Advisor. The positions are located at our Chester Centre. WHAT WE CAN OFFER YOU Basic Salary £28,000 OTE £36,00022 days holiday plus bank holidays AND your birthday off1 car per employee via a salary sacrifice scheme; a brand new vehicle after 6 months of...

  • Treasury Client Service Advisor

    3 weeks ago

    Chester, Cheshire, United Kingdom Pontoon Full time

    Treasury Client Service Advisor 6 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and...

  • Customer Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Barclays Full time

    Customer Service Advisor - BranchChester /Hybrid£23,300 per annum + Excellent BenefitsBetween 7am and 11pm Monday - SundayAs a Barclays Customer Service Advisor - Branch you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving...

  • Customer Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom 4Social Work and Public Sector Staffing Full time

    Customer Service Advisor - CheshireSalary: £22.41 Per Hour (Umbrella)Part Time: 22.5 Hours/ 3 Days - 8:30am to 5:00pmRole Purpose:To resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests as many requests at first point of contact as possible.Responsibilities:...

  • Customer Services Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Page Personnel Secretarial & Business Support Full time

    Our client is a large housing association based in Cheshire and they are currently recruiting for an experienced Housing Customer Service Advisor to provide an excellent and suitable customer service to their customers, handling all methods of contact andensuring a prompt and effective response to all enquiries.Client DetailsOur client puts its residents at...

  • Customer Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.About the roleIn addition to general and varied customer requests the customer service team also have several...

  • Patient Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Optical Express Group Full time

    Location: ChesterSalary: £24,000 per annum + bonusesOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed...

  • Senior Payroll Administrator

    1 week ago

    Chester, Cheshire, United Kingdom Service Care Full time

    I am currently recruiting on behalf of a Local Authority for a Senior Payroll Administrator in Cheshire (Hybrid) to provide administrative, technical and supervisory support across a comprehensive range of personnel activities to ensure that personnel/admin processes, information management, pay administration and contractual correspondence with employees...

  • Customer Service Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Adecco Full time

    Adecco are proudly recruiting for a Customer Service Advisor for our industry-leading client based in a modern, head office location in Chester.You will be responsible for supporting and assisting customers with any queries. This is a great opportunity to join a friendly, engaging and forward-thinking team in an absolutely amazing environmentWorking hours:...

  • Patient Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Optical Express Group Full time

    Location: Chester with occasional travel to LiverpoolSalary: OTE £26,000 per annum + bonusesOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently striving for excellence. We support each...