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Motorrad Aftersales Advisor

3 months ago

Chester, Cheshire, United Kingdom The Halliwell Jones Group Full time
Here at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a Motorrad Aftersales Advisor.

The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales.


WHAT WE CAN OFFER YOU

  • 22 days holiday plus bank holidays AND your birthday off
  • 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
  • Family run business and friendly culture
  • Specialist training with BMW UK
  • BMW accreditation
  • Ongoing development and achievable career path
  • State of the art facility and working environment
  • Life Assurance Scheme

YOUR RESPONSIBILITIES

  • To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
  • To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
  • To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
  • Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of bikes etc.
  • Explain and Issue the customer with the Bike Health Check report.

WHAT WE'RE LOOKING FOR

  • Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
  • An outstanding attitude and passion for customer service.
  • Passion for BMW products and technology.
  • Strong interpersonal and presentation skills.
  • Ability to work autonomously.
  • An enthusiastic, dynamic and team orientated personality
  • Willingness to learn and develop, and keep uptodate with complex/ technical/product information.
  • Strong organisational and prioritisation skills.
  • Team player that offers help and support to others.