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Customer Service
3 months ago
Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm
Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.
About the role
In addition to general and varied customer requests the customer service team also have several administrative functions within the team and provide support to other departments within the business which involves supporting the Customer Financial support team when needed and a triage support for the resolutions team.
Key responsibilities
- Answering inbound customer services calls within agreed service levels relating to general enquiries
- Liaising with insurance companies in relation to payment for motor accident insurance claims
- Discussing, and administering customers entering and managing IVA's
- Providing exceptional customer service on all interactions ensuring the customer needs and outcomes are at the heart of all activity
- Understand and carry out day to day duties in line with regulatory expectations
- Calculating settlement figure requests.
- Provide peak time support where needed to the Customer Financial Support Team (collections)
- Support the customer resolutions team with complaint tirage calls where needed.
- Update/amend customer details as and when necessary.
- Complete payment due date changes upon request.
- Ensure customer queries are resolved at as a first point of contact or referred efficiently.
- Ensure accurate, timely information is transmitted to our customers.
- Dispatch statements of account to customers.
- Provide additional resource to the Payout teams as and where necessary to include taking telephone queries.
- Working knowledge of Microsoft Office
- Experience of working to tight deadlines in a department with multiply functions would be an advantage.
- Excellent telephony skills.
- Excellent communication skills and interpersonal skills.
- Personal drive and selfmotivation.
These rules include:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regards to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.
Employee benefits
- Pension scheme up to 8%
- 26 days holiday + bank holiday (option to buy an additional 5 days)
- Employee referral programme
- Perks at Work
- Above and Beyond awards
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Flexible working
- Training and exam sponsorship
- Employee assistance programme
- Paid volunteer days
- Social events
Job Types:
Full-time, Permanent
Pay:
Up to £24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (required)
Work Location:
Hybrid remote in Chester, CH4 9RF
Reference ID:
Customer service advisor
