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Box Office Assistant

3 months ago

Chester, Cheshire, United Kingdom Chester Race Company Full time

Are you a confident and customer service driven professional looking to progress your career? We are searching for a Box Office Assistant to join our team on a fixed term contract, based on-site at Chester Racecourse.

We can also offer free chef prepared lunch, free city centre parking, restaurant, and gym discounts as well as many more benefits

This role will place you at the heart of our vibrant and evolving organisation, you will be the start of our customers journey and become a part of delivering the "Gold Standard" award winning level of service Chester Racecourse is known for.

You will be responsible for providing administrative support whilst as well as an excellent level of service to our customers.


What's in it for you?

  • Free onsite parking in the centre of Chester
  • Free daily chefprepared lunch
  • Discounts at selected Chester based restaurants and gyms
  • Family and friends discount on selected racedays
  • Enhanced employer pension contribution
  • Staff socials
- .. and many more benefits


About Chester Race Company*Chester Race Company is one of the North Wests most well-known and admired brands; with an on-site hotel, our catering company Horseradish, our staffing agency Thyme People, Bangor-on-Dee racecourse, and Musselburgh racecourse within our portfolio we are proud to deliver exceptional experiences to esteemed clientele and can count royalty, major corporates, and celebrities amongst our customers; Not any one day is the same.

The successful Box Office Assistant will be responsible for:

  • Processing ticket sales for Chester and Bangor-on-Dee racecourses and other large-scale events within the group
  • Inputting orders on to the electronic booking system
  • Processing financial information such as accurate cash and credit card payments, processing renewals for annual members and raising invoices
  • Assisting in the smooth and timely delivery of stakeholder's assets (race day badges / tickets)
  • Assisting with overthecounter ticket sales daily as well as race days
  • Receiving a high volume of incoming calls during peak periods
The successful Box Office Assistant will have the following skills / experience:

  • Previous experience in a customer facing roles is mandatory
  • Ability to work accurately under pressure in a fast paced and demanding environment
  • Excellent customer service skills and a commitment to delivering a quality customer experience
  • Computer literate
  • Ability to resolve customer complaints in a confident and professional manner
  • Previous experience working in an inbound sales environment (not mandatory)

Salary
:
£21400 per annum
(pro rata)

Hours of work:37.5 hours per week
including Chester Racecourse race fixtures which occasionally fall across evenings and weekends.

Contract:
Fixed term contract, March 2023 to September 2023.

Job Type:
Contract

Salary:
£21,400.00 per year