Planner Scheduler

2 weeks ago

Denton, Tameside, United Kingdom Caddy Group Limited Full time
Planner/Scheduler Needed

Working as part of our scheduling planning team, taking responsibility for a geographical region ensuring jobs raised from site via a call desk are scheduled to mobile engineering team in a timely way, reacting to urgent jobs as and when they come in to ensure attendance , ensuring mobile team are fully utilised , other admin duties such as planning team holidays.

Specific Tasks and Responsibilities

  • Develop a good understanding of the mobile FM team and their delivery of work.
  • Develop a good working relationship with team leader and mobile technicians within your designated region.
  • Ensure good levels of communication are in place between your self and all other team members both by Email and verbally.
  • Have a good understanding of IT systems Excel is a must Vnexus is desirable but will be taught if not.
  • Develop a good knowledge of the skill base and ability of the mobile engineers within your region
  • Ensure jobs are allocated to the mobile team in a timely manner to achieve agreed SLA
  • Ensure daily workable schedule is in place for each engineer your region.
  • Understand the importance of and ensure each engineer has a full daily work schedule
  • Have a flexible approach to urgent requests from the client and ensure urgent business critical and HSSE jobs are attended within agreed SLA
  • Manage levels of overdue and on hold jobs for your region and keep to a minimum.
  • Work with team to agree and allocate leave in a planned manner to ensure resource is available to provide expected service levels keeping holiday planner up to date.
  • Assist on other regions to cover holidays / sick leave of other team members when required

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