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Planner Scheduler
4 months ago
Planner/Scheduler NeededWorking as part of our scheduling planning team, taking responsibility for a geographical region ensuring jobs raised from site via a call desk are scheduled to mobile engineering team in a timely way, reacting to urgent jobs as and when they come in to ensure attendance , ensuring mobile team are fully utilised , other admin duties such as planning team holidays.Specific Tasks and Responsibilities * Develop a good understanding of the mobile FM team and their delivery of work. * Develop a good working relationship with team leader and mobile technicians within your designated region. * Ensure good levels of communication are in place between your self and all other team members both by Email and verbally. * Have a good understanding of IT systems Excel is a must Vnexus is desirable but will be taught if not. * Develop a good knowledge of the skill base and ability of the mobile engineers within your region * Ensure jobs are allocated to the mobile team in a timely manner to achieve agreed SLA * Ensure daily workable schedule is in place for each engineer your region. * Understand the importance of and ensure each engineer has a full daily work schedule * Have a flexible approach to urgent requests from the client and ensure urgent business critical and HSSE jobs are attended within agreed SLA * Manage levels of overdue and on hold jobs for your region and keep to a minimum. * Work with team to agree and allocate leave in a planned manner to ensure resource is available to provide expected service levels keeping holiday planner up to date. * Assist on other regions to cover holidays / sick leave of other team members when required
