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Planner/Scheduler

3 months ago

Denton, Tameside, United Kingdom Caddy Group Limited Full time
Tasks and Responsibilities * Develop a good understanding of the mobile FM team and their delivery of work. * Develop a good working relationship with team leader and mobile technicians within your designated region.

* Ensure good levels of communication are in place between your self and all other team members both by Email and verbally.

* Have a good understanding of IT systems Excel is a must Vnexus is desirable but will be taught if not.

* Develop a good knowledge of the skill base and ability of the mobile engineers within your region * Ensure jobs are allocated to the mobile team in a timely manner to achieve agreed SLA * Ensure daily workable schedule is in place for each engineer your region.

* Understand the importance of and ensure each engineer has a full daily work schedule * Develop a working relationship with the VINCI call desk to promote a team working approach to ensure smooth delivery of services.

* Have a flexible approach to urgent requests from the client and ensure urgent business critical and HSSE jobs are attended within agreed SLA * Manage levels of overdue and on hold jobs for your region and keep to a minimum.

* Work with team to agree and allocate leave in a planned manner to ensure resource is available to provide expected service levels keeping holiday planner up to date.

* Assist on other regions to cover holidays / sick leave of other team members when required.

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