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London, Greater London, United Kingdom The Wapping Group Practice Full timeAbout the RoleThe Wapping Group Practice is seeking an experienced and skilled receptionist to join our team. As a key member of our front desk, you will be responsible for providing exceptional patient care and administrative support to our multidisciplinary team.Key ResponsibilitiesPatient Interaction and CommunicationGreet patients and visitors in a...
Receptionist/Administrator
3 months ago
Job summary
The Wapping Group Practice is offering an exciting opportunity for an experienced receptionist to work within a well-established, friendly and innovative team and lead our organisation. This is a permanent full time/part time role for 28 to hours a week.
We are looking for an enthusiastic receptionist to join our friendly and supportive team. You should be flexible, possess strong team values, be able to work in a fast paced environment while providing a high quality patient service. A commitment to further training and development.
Main duties of the job
As a Recpetionist you will beresponsible for undertakinga wide range of reception and administrative duties and the provision ofgeneral support to the multidisciplinary team. Duties can include but are notlimited to, greeting and directing patients, patient registration, bookingappointments, processing of information (electronic and hard copy) andassisting patients as required. To act as the central point of contact forpatients, the distribution of information, messages and enquiries for theclinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.
About us
We are based on Wapping Lane which is a 5 minute walk from Wapping Overground are a well-respected, training and teaching practice with a fully comprehensive team of doctors (10), nurses (2), pharmacists (4), HCAs (2) and a large support team (12). Our CQC ratings are good and QOF achievement 98%. We use EMIS web clinical system.
The surgery is forward thinking and constantly thrives to improve patient care within the community. We are passionate about our patients and the care provided. We work closely with our PCN and utilise the additional services provided to manage as much as we can in primary care.
We highly value both our patients and our staff, and can offer good CPD opportunities as experience increases.
Job descriptionJob responsibilities
Key Responsibilities
Patient Interaction and Communication Greet patients and visitors in a professional and friendly manner. Answer phone calls, emails, and other communications promptly. Address patient enquiries and provide information regarding practice services and procedures. Manage patient complaints or concerns with empathy and professionalism. Appointment Scheduling and Management Schedule and manage patient appointments using the practice's electronic booking system. Confirm appointments and follow up on cancellations or rescheduling. Ensure that appointments are appropriately distributed to optimize clinic workflow. Administrative Duties Maintain and update patient records, ensuring accuracy and confidentiality. Process patient registrations, ensuring all required information is collected and entered into the system. Handle correspondence, including sending out appointment reminders and test results. Assist with the preparation of medical reports and documents as needed. 4. Support for Medical Staff Provide administrative support to doctors, nurses, and other healthcare professionals. Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation. Assist with the ordering and management of medical supplies and office inventory. 5. Compliance and Confidentiality Ensure compliance with NHS policies, data protection regulations, and confidentiality standards. Attend training sessions and stay updated on relevant healthcare regulations and best practices. Report any issues or irregularities to the practice manager or appropriate authority. Person SpecificationExperience
Essential
Previous experience in a receptionist or administrative roleDesirable
Previous experience in a GP or healthcare settingQualifications
Essential
GCSE grade A to C in English and Maths or equivalantDesirable
further education or relevant qualifications in administration or healthcare is desirable.