Medical Secretary

2 weeks ago

Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Medical Secretary in Gastroenterology/Endoscopy who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.

You will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.

To undertake these duties without direct supervision, working within broad procedural guidelines.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

You will be responsible for being the first point of reference for the Consultant/s and their team/s

Deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.

To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.

To maintain the Consultant/s diary . Booking appointments and organising meetings. Meet and greetvisiting personnel to the department(s)/consultant(s) or their team/s.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Previous Experience

Essential

Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries Handling telephone enquiries

Desirable

NHS experience Patient administration experience Recent medical secretary experience

Skills

Essential

Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing, keyboard and audiotyping skills Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach Enthusiasm, Initiative and Flexibility Awareness of limitations of experience and role

Desirable

Comprehensive understanding of patient needs

Knowledge

Essential

Computer literacy including Word, Excel, Access & Email Internet literacy including research tools and outsourcing Medical terminology

Desirable

Organisational structures Lorenzo CIPTS or database knowledge

Qualifications / Training

Essential

Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience

Desirable

Evidence of continuing development AMSPAR Medical Secretary Diploma

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