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Bank Receptionist and Host(Ess)

3 months ago

Saint Peters, Kent, United Kingdom Chartwell House Care Home Full time

Join Our Team as a Bank Receptionist & Administration Assistant at Chartwell House Care Home by
Boutique Care Homes

0 hour contract

About Boutique Care Homes


As the care home's Receptionist & Administration Assistant, you will serve as the first point of contact for visitors, residents, and team members.

Your role is pivotal in creating a welcoming and professional environment within the care home.


In addition to managing the reception area, you will provide essential administrative support to ensure the efficient operation of the care home.


Why Boutique Care Homes?

  • Competitive salary
  • Company pension
  • Free team lunches
  • Free onsite parking
  • Free employee expert counselling & support from qualified advisors, 24 hours a day, 7 days a week
  • Refer a friend incentive scheme
  • Blue Light Card discounts
  • BCH quarterly recognition awards
  • Long service awards


As Administrator your role is to maintain the utmost professionalism in administering our business, working hand in hand with the Home Manager to ensure the seamless operation of the care home while achieving our overarching business goals and objectives.

You will take on the role of front of house support, collaborating with our receptionist to create a welcoming and compassionate first point of contact for visitors and telephone enquiries.

Through your presence, we will project a professional and caring image that embodies the essence of our Home.

Your responsibilities extend to fostering a strong partnership with our Head Office team.

You will proactively communicate all matters pertaining to the care home, ensuring that Head Office remains well-informed and connected to the home operations.

Your contributions will play a pivotal role in maintaining a harmonious flow of information between our local team and the wider organisation.


Key Responsibilities

  • In our care home, different departments work harmoniously together and communication is of vital importance. All departments must work together seamlessly to provide comprehensive care to residents. Effective internal communication fosters coordination and collaboration among these departments, ensuring that everyone is on the same page and working towards common goals.
  • Answer the telephone in a businesslike and professional manner.
  • Meeting and welcoming all visitors with a smile and warm welcome.
  • Assisting with completion of show arounds when potential residents make enquiries as directed by the Home's Admissions Manager / Home Manager.
  • Have a full understanding of the Home's recruitment and selection policy and follow the company's Recruitment Process for all new starters.
  • Timely completion of all HR associated documentation including offer letter, contracts, disciplinary/appeals notes, maternity documentation, sickness documentation, DBS & ISA checks and written references.
  • Be responsible for ensuring an effective front of house service.
  • Answer the telephone in a businesslike and professional manner.
  • Attend to daily correspondence and all other administration using word processing and spreadsheet packages as appropriate.
  • Assist with note taking during meetings following company standards.
  • Photocopying and scanning.
  • Full working knowledge of the electronic system to upload enquiries, enter residents' personal information and maintain up to date resident details.
  • Be aware of the CQC Standards.

Skills, Qualifications & Experience

  • Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
  • Good people & relationship building skills.
  • Clear, methodical working approach.
  • Positive work ethics.
  • Strong organisational and multitasking abilities.
  • Attention to detail and accuracy in recordkeeping and data entry.
  • Sensitivity to the needs and concerns of residents and their families.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to organise and prioritise workload.
  • Ability to work using own initiative.
  • Ability to work under pressure and meet deadlines.

Job Types:
Full-time, Part-time

Pay:
£12.00 per hour

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Experience:

  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person