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Customer Service Officer

3 months ago

Bristol, Bristol, United Kingdom BRCJOBS Full time

Customer Service Officer

LOCATION:
Bristol

SALARY:
£ £13.60 PAYE - £14.66 Umbrella - DOE

DURATION:3 months +

HOURS:
Mon - Fri

Start date:
February

About the role:


This role sits within a local Housing Association's busy head office and its purpose is to be the first point of contact for incoming customer queries and to provide an end-to-end customer service.


Day to day duties:

  • Provide our customers with a onestop service that is able to advise and give informed guidance on a variety of services, in particular repairs and including housing management, tenancy management, estate management and rent recovery.
  • Identify, accurately diagnose, and initiate customer repair requests, issuing the appropriate repair instruction, costing, and priority in line with the company's repair obligations and policy
  • Proactively seek solutions to customer enquiries by communicating with colleagues and contractors to resolve queries
  • Identify and escalate concerns or safeguarding issues to the Customer Service Manager.
  • Handle personal and sensitive information in a professional, confidential manner and in accordance with the Data Protection Act.
  • Accurately input data, update records, create reports and administer requests
  • Work with all our colleagues, customers and stakeholders collaboratively

You will receive from BRC:

  • Dedicated, experienced consultants that specialise in supported housing recruitment
  • Temp to perm opportunities available.
  • Competitive rates of pay (PAYE & Umbrella on offer)
  • 24/7 support for relief workers out of hours numbers
  • FREE online training courses available
  • Pension scheme contributions.

Job Types:
Full-time, Temporary contract

Salary:
£13.20-£14.66 per hour

Expected hours: 37.5 per week

Work Location:
In person